Job Description

Overview

Do you have experience providing exceptional customer service? We have opportunities for client-focused individuals to join our Assessments department as Employer Service Centre Agents (ESCA). The Assessments department at WorkSafeBC is responsible for helping employers register for our no-fault insurance systems and maintain their accounts. Working in our call centre, you\xe2\x80\x99ll support our customer service initiatives by acting as the first point of contact for employers who require assistance with their insurance coverage - answering their questions regarding coverage, registration, and payment.

How you\xe2\x80\x99ll make a difference: You\xe2\x80\x99ll help ensure B.C.\xe2\x80\x99s workers\xe2\x80\x99 compensation system is properly funded so we can serve workers and employers now and in the future.

Where you\xe2\x80\x99ll work

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you\xe2\x80\x99ll work primarily from your B.C. home and occasionally in the Richmond office.

What you\'ll do

• Handle incoming phone inquiries on employer assessments, account compliance, and financial transactions
• Collect required financial information from clients for the employer account, which may require placing phone calls to employers
• Communicate via email to new employers and e-business agents who have requested assistance for online account services
• Investigate employer contact information for returned mail and update contact information on employer accounts

Is this a good fit for you?

We\xe2\x80\x99re looking for people who can:

• Provide outstanding customer service
• Gather and analyze information in a timely manner
• Actively listen and clearly convey information to audiences with varying levels of knowledge
• Interact in a diplomatic, empathetic, and objective manner, and build rapport with individuals
• Independently manage changing priorities and frequent interruptions

Your background and experience:

• Must have good typing skills
• Ability to apply correct English language skills, grammar, and spelling
• Ability to accurately record and enter data

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What\xe2\x80\x99s it like to work at WorkSafeBC?

It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover .

Our benefits

As a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x94 and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .

Salary: $27.26/hourly

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application.

WorkSafeBC