Job Description

Employee Services Representative

CarePartners is one of the largest home health care providers in Ontario and provides services for all 14 Home and Community Care Support Services (HCCSS) and for patients and caregivers across Ontario in homes, schools, clinics, retirement homes and long-term care facilities. As a progressive and creative organization, CarePartners is proud to be a leader in developing innovative programs to meet the changing needs of our patients, caregivers and the health care system.

We are currently looking for someone to join our team in the role of Employee Services Representative. This position is based out of our corporate office located in the Kitchener - Waterloo region, with hybrid remote working options available.

The Employee Services Representative will perform administrative functions supporting the employee lifecycle. They will enhance the employee experience by responding to inquiries or concerns received via telephone, or email ensuring timely customer service.

To apply please send a copy of your resume to recruiter.tara@carepartners.ca

WHY JOIN OUR TEAM?

In addition to a competitive, your future colleagues want to tell you that you'll enjoy...

• "supportive management and leadership"
• "working within a knowledgeable and collaborative team"
• "working within a learning environment and having an opportunity to gain skills"
• "working for a company that provides essential health care and positively impacts that lives of so many Ontarians"

WHAT THE JOB ENTAILS:

• Being the point person for our employee facing departments (HR/Payroll/Benefits, etc.)
• Partnering with the Benefits, Payroll, HR, LR, Learning & Development, Recruitment and OH&S specialists as required to support a positive employee experience
• Performing customer service functions such as responding to employee inquiries and escalating as required.
• Managing the Employee Service Center mailboxes and phone lines, ensuring timely responses, and information is communicated to appropriate parties
• Processing HRIS transactions inclusive of new hire set up, transfers, promotions and processing employee changes.
• Supporting and training employees on self service functions within the HRIS, providing copies of documents as needed such as employment verification letters, copy of paystubs, T4s, T2200s etc.
• Entering, updating and maintaining accurate employee records in the HRIS system throughout the employee lifecycle, attaching employee documentation and paperwork to their profile
• Maintaining employee files
• Maintaining familiarity with all company policies, collective agreements, procedures and related legislation in order to assist with general interpretation
• Coordinating employment file requests with appropriate HR Business Partner
• Supporting courier and Canada Post mailouts to staff
• Performing other duties as required

YOU BRING:

• University Degree or College diploma in Business, Human Resources or a related field
• Minimum Three (3) years' experience in an administrative/coordinator capacity
• Demonstrated customer service and critical thinking experience required
• Effective communication skills with individuals at all levels of the organization
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Able to work efficiently as a part of a team as well as independently
• Computer literacy, including effective working skills of MS Office required
• Experience with HRIS administration considered an asset
• Ability to work in a fast paced and high-volume environment
• A clear background check and proof of Covid 19 vaccination

CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence- based health promotion. In accordance with Public Health and Government directives CarePartners has implemented safety protocols to prevent the spread of infectious diseases such as COVID-19. All employees will be required to wear appropriate Personal Protective Equipment as directed by CarePartners and mandated by public health authorities. All new hires of CarePartners are required at this time to demonstrate that they have been fully vaccinated against COVID-19, in accordance with our policies and procedures.

CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process