Job Description

JOB INFORMATION

Requisition ID:

11565

Number of Vacancies:

1

Department:

Human Resources (20000040) - Hr Dept Head & Staff (30000067)

Salary Information:

$96,460.00 - $120,611.40

Pay Scale Group:

9SA

Employment Type:

Regular

Weekly Hours:

35

Off Days:

Saturday and Sunday

Shift:

Day

Posted On:

July 14, 2025

Last Day to Apply:

July 25, 2025

Reports to

: Manager, Employee Engagement and Experience

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision:

Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission:

To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

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We have an exciting new opportunity in our People and Culture Group (HR). We are currently seeking an Employee Engagement & Experience Specialist to support employee engagement.

What You Will Do

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As The Employee Engagement & Experience Specialist you will provide expertise and consultation to support the in the design, implementation, and evaluation of employee engagement and experience initiatives at TTC. Reporting to the Manager, Employee Engagement & Experience, you will contribute to the TTC's goal of fostering a workplace culture that is inclusive, engaging, and aligned with organizational values. The Specialist plays a key role in executing engagement surveys, analyzing data, supporting action planning, and coordinating internal communications and events that enhance the employee experience.

This role collaborates cross-functionally to implement programs, gather insights, and ensure employees feel valued, heard and connected to the organization's mission and values by working closely with leaders, HR partners, business units to ensure employee voices are heard and translated into action.

You will work collaboratively with vendors and other subject matter experts to evolve TTC's employee engagement program and explore the best ways to implement changes to the survey when the need arises while taking into consideration the nature of the business.

You will collaborate with multiple stakeholders while utilizing familiarity with Organizational Development, Engagement and Change Management principles to sustain and deliver programs and projects.

You will also keep abreast of employee engagement/experience trends, research, and methodologies.

In addition, you will promote and communicate employee experience strategies and programs to staff at all levels across the organization to gain buy-in and support.

In addition to the above you will promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.

What Qualifications Do You Bring?

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Completion of post-secondary education in Human Resources or a related field, along with related work experience leading employee engagement surveys and action planning for large complex organizations; or a combination of education, training and experience deemed to be equivalent Must have or acquire a thorough familiarity with the TTC's organizational structure, functions, operations, policies and procedures applicable to the work performed Demonstrated experience and knowledge of Human Resources functions, legislation, and best practices, and in particular experience with managing the design and delivery of employee engagement surveys Sound knowledge of program design practices and demonstrated consulting and change management skills Strong understanding of the employee experiences life cycle Data-driven with the ability to collect, synthesize and analyze large quantities of quantitative and qualitative data, discover insights and recognize trends, and develop recommendations based on data analysis Excellent verbal and written communication skills Strong interpersonal skills and relationship building skills Follows HR technology trends, integrates technology in the delivery of the employee experience, and drives continuous improvement Strong organizational and time management skills; ability to manage multiple tasks and deadlines. Demonstrated ability to work collaboratively with cross-functional teams. Project management skills to lead or participate on self-directed teams, projects and initiatives Proficiency with relevant computer software applications and databases such as MS Word, Excel, PowerPoint and Outlook, including experience preparing correspondence, presentations, reports, spreadsheets and briefing notes, and researching, reviewing and tracking information Proficient in the use of computer software relevant to the work (e.g. Microsoft Office, etc.) Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements of passengers and employees

What Skills Do You Bring?

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Plan and organize activities / projects to meet section and organizational goals Apply analytical skills Communicate in a variety of mediums Create and deliver presentations in various formats Demonstrate appropriate and effective interpersonal communications through various media Demonstrate knowledge of the industry and / or sector Facilitate group discussions and activities Gather information and conduct research Manage change Manage projects Understand and apply administrative policies, processes, and procedures Use office technology, software and applications

What We Offer

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Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve. A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities. One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan. You receive a comprehensive package that covers health, dental, vision and more. Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment To EDI

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The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.
The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.