Job Description

Position Summary
Under the direction of the Dispatch Supervisor, the 911 Dispatcher is responsible for 911 Call answer services, Dispatch Services and after-hours communications for Yellowhead County staff, partner municipalities and contracted clients.
Position Responsibilities
911 Call-Taking

• Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;

• Gather relevant information to determine the type and severity of the call;

• Reroute calls to the correct agencies;

Fire Dispatch

• Dispatch appropriate firefighting resources based on call information;

• Prioritize multiple calls to allocate available resources;

• Monitor responder safety by radio;

• Dispatch additional resources as requested by incident commanders;

• Maintain logs and incident reports using provide methods;

• Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;

• Complete paperwork and documentation related to call center operations;

• Ensure the call center is kept in a clean and orderly manner;

• Perform administrative tasks as directed;

Peace Officer Dispatch

• Signing in/out of Peace Officers for contracted clients;

• Regular safety checks on officers by radio;

• Taking complaint calls in a courteous and professional manner;

• Utilize a variety of programs for processing complaints and assigning to officers;

Working Alone Monitoring

• Signing in/out of working alone employees for contracted clients;

• Regular safety checks on officers by radio;

• Emergency notification to supervisors if employees cannot be reached;

Afterhours Call Center

• Afterhours emergency call management for contracted clients; and

• Taking calls and relaying relevant information to on-call departments.

Qualification, Knowledge, Skill & Ability Requirements
Education/Skills

• Minimum education of Grade 12 or equivalent;

• Post-secondary education in a related field is considered an asset;

• International Academies of Emergency Dispatch certification is considered an asset;

• Emergency Telecommunications certification is considered an asset;

• Experience in emergency dispatch or call-taking preferred;

• Basic training in office software preferred;

• Strong computer and typing skills preferred;

• Understanding of radio communication systems preferred;

• Valid Class 5 Alberta Driver's License;

• Completion of Defensive Driving;

• Valid Standard First Aid/CPR;

Attributes

• Strong organizational skills with attention to detail;

• Excellent communication skills;

• Ability to manage difficult/stressed callers in a professional manner;

• Ability to work under pressure and stress in a fast-paced environment;

• Ability to switch quickly between tasks, resourceful and adaptable to changing environment;

• Ability to control emotions;

• Work well in a team;

• Reliable and dependable under minimal supervision.

Working Environment

• Closed office environment with instances where leaving during shift without planning is not an option;

• 12-hour shift work;

• Overtime may be required;

• Sitting for long periods of time;

• Constant changes in duties during shift;

• Requires intense listening attention in responding to emergency calls;

• Can be a high stress environment that can result in being mentally taxing.

The salary range is $63,506 to $78,747 per year.
Yellowhead County offers a competitive benefits package.
This competition will remain open until filled.
At this time, we will only be contacting applicants who have been selected to move forward in the recruitment process. If you are selected, you will be contacted by Human Resources.
The personal information collected as a result of this advertisement is under the authority of the Protection of Privacy Act (POPA) s.4(c) and will be utilized for these employment opportunities only. Questions about the collection or use of this information can be directed to Human Resources at 780-723-4800.
Company
Yellowhead County
Location
Edson, AB

Skills Required