Job Description

Position Summary

Under the direction of the Dispatch Supervisor the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer Call taking and dispatch and afterhours communications services for Yellowhead County staff, partner municipalities and contracted clients.

Position Responsibilities

911 Call-Taking

• Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner;

• Gather relevant information to determine the type and severity of the call;

• Reroute calls to the correct agencies;

Fire Dispatch

• Dispatch appropriate firefighting resources based on call information;

• Prioritize multiple calls to allocate available resources;

• Monitor responder safety by radio;

• Dispatch additional resources as requested by incident commanders;

• Maintain logs and incident reports using provide methods;

• Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry;

• Complete paperwork and documentation related to call center operations;

• Ensure the call center is kept in a clean and orderly manner;

• Perform administrative tasks as directed;

Peace Officer Dispatch

• Signing in/out of Peace Officers for contracted clients;

• Regular safety checks on officers by radio;

• Taking complaint calls in a courteous and professional manner;

• Utilize a variety of programs for processing complaints and assigning to officers;

Working Alone Monitoring

• Signing in/out of working alone employees for contracted clients;

• Regular safety checks on officers by radio;

• Emergency notification to supervisors if employees cannot be reached;

Afterhours Call Center

• Afterhours emergency call management for contracted clients;

• Taking calls and relaying relevant information to on-call departments.

Minimum Qualifications

Education/Skills

• Minimum education of Grade 12 or equivalent;

• Post-secondary education in a related field is considered an asset;

• International Academies of Emergency Dispatch certification is considered an asset;

• Emergency Telecommunications certification is considered an asset;

• Experience in emergency dispatch or call-taking preferred;

• Basic training in office software preferred;

• Strong computer and typing skills preferred;

• Understanding of radio communication systems preferred;

• Valid Class 5 Alberta Driver\'s License;

• Completion of Defensive Driving;

• Valid Standard First Aid/CPR;

Attributes

• Strong organizational skills with attention to detail;

• Excellent communication skills;

• Ability to manage difficult/stressed callers in a professional manner;

• Ability to work under pressure and stress in a fast-paced environment;

• Ability to switch quickly between tasks, resourceful and adaptable to changing environment;

• Ability to control emotions;

• Work well in a team;

• Reliable and dependable under minimal supervision.

Working Environment

• Closed office environment with instances where leaving during shift without planning is not an option;

• 12-hour shift work;

• Overtime may be required;

• Sitting for long periods of time;

• Constant changes in duties during shift;

• Requires intense listening attention in responding to emergency calls;

• Can be a high stress environment that can result in being mentally taxing.

The wage range for casual emergency dispatcher is $26.04 to $28.35 per hour.

Only those candidates being considered will be contacted.

This competition will close September 1, 2023 at 4:30 PM.

Company

Yellowhead County

Location

Edson, AB

Yellowhead County