Job Description

about us: battleface is building a humanity-focused travel insurance company to bring people and the world together. Why? Because for far too long travel insurance has focused on the company, not the customer. But we\xe2\x80\x99re changing that. How? By connecting travelers to customized insurance solutions that deliver the right insurance at the right price \xe2\x80\x94 right where and when they need it.
We\'re looking for an Emergency Assistance Coordinator to help us in our mission. Stop reading now if you don\xe2\x80\x99t love a challenge, helping others, travel, sales, partnerships, tech, and smart strategy\xe2\x80\x94not to mention amazing people, culture, and benefits. New rules, new roles. This position is for team players who embrace flexibility, job diversity, innovation and technology and want to work from home. This is not a 9-5 job. Because emergencies don\xe2\x80\x99t follow timetables, we provide these essential services 24 hours a day, 7 days a week. Emergency Assistance Coordinators also work with our insurance partners and affiliates, so understanding insurance lingo and practices is a must.
Specifically, we\xe2\x80\x99re looking for someone who can:

• Provide real-time help and support to travelers in potentially life threatening and non-life-threatening scenarios globally
• Identify problems, find solutions for customers \xe2\x80\x93 before, during and after travel
• Provide front-line first-responder customer services
• Participate in establishing our assistance protocols
• Work emergency travel and medical assistance cases: medical contacts, referrals, emergency evacuations and transportation services, following established protocols
• Work in an international and domestic environment demonstrating a good understanding of geography and cultures globally
• Work with medical advisors, underwriters and claims operations to determine best outcomes based on policy coverages and patients\xe2\x80\x99 needs
• Use your background to improve and build our excellent 24/7 customer, emergency travel and medical assistance services
• Be able to clearly document completed actions and future strategies through assigning next steps and follow-ups, to allow other team members to seamlessly pick up where you left off
• Contribute to process improvement, client onboarding and set up of services

• Minimum of 1 year experience working in an international and domestic emergency assistance environment or equivalent
• Experience in travel or insurance with an understanding of industry terms and practices
• Experience in crisis management globally is a plus
• Love helping people and understanding that what you do makes a difference

• Aims to surpass continually evolving and relevant goals for self improvement and progress both professionally and personally
• Intentional when setting goals that are geared toward objectives that move the needle in a fast paced environment
• Focuses on relationships that enable our mission of building a humanity-focused travel insurance company to bring people and the world together