Job Description

Company Description
UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Toronto General Hospital, Toronto Western Hospital
Department: Education
Reports to: Manager, Clinical Learner Education
Salary Range: $58,578 - $87,867 per annum
Hours: 35 hours per week
Shifts: Days, 8:00 AM - 4:00 PM
Status: Permanent Full-Time
Closing Date: February 2, 2026
Position Summary
Reports directly to the Manager of Clinical Learner Education and indirectly to the Director of Postgraduate Medical Education/Wightman-Berris Academy Director. Works with academic partners, internal staff, and program/department leadership to provide exceptional customer service to diverse learners coming to UHN for placements/rotations. The focus of this role is on diverse health professions learners and non-clinical learners - with cross-functional support for nursing, medicine, and observers.
This position may involve working on special projects, innovative education support initiatives, and other medical education and student services duties as assigned. Strong preference will be given to applicants with Medical Education and/or Student Academic Education related experience.
Duties

• Provide administrative and customer service support in the department including functions related to health professions learners, non-clinical learners, nursing learners, medical residents, clinical fellows, medical students and other learners (e.g. observers) at multiple sites
• Provide assistance to health professions and non-clinical learners at multiple sites; and coordinate day-to-day operations in the department including focused support with registration/orientation and related inquiries
• Support key data related functions for health professions and non-clinical learner education education
• Provide support at learner education related events
• General responsibilities also include ensuring teaching facilities are appropriately set up for education sessions; arranging meetings; attending meetings; minute taking; database maintenance; maintaining electronic calendar and schedules; room booking; and representation on committees related to the portfolio.

Qualifications
Qualifications

• A college diploma or university degree (preferred) with relevant work experience
• Experience working within health care and education, preferably in a hospital environment
• Strong teamwork skills and works well in a team setting
• Excellent organizational and time management skills/ability to prioritize multiple competing tasks
• Exemplary customer services skills with excellent planning, writing, interpersonal and communication skills
• Strong knowledge of the hospital environment and the resources and supports available to learners
• Knowledge of current trends in healthcare and education
• Ability to identify opportunities to change or improve processes to optimize the learner experience
• Strong computer skills; Outlook, Excel, PowerPoint, Access, and Microsoft Word
• Ability to produce high quality work in accordance with Hospital standards
• Ability to work effectively and efficiently under pressure, while being adaptable and flexible
• Demonstrated ability to use good judgment in assessing difficult situations
• Ability to effectively handle confidential matters and materials
• Knowledge of medical terminology an asset

Additional Information
Why join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

) * Close access to Transit and UHN shuttle service

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Skills Required