Job Description

We are Entrust. The Entrust Difference Starts with our People, our Entrusters.



We are looking for a compassionate and driven

Respite & Centre for Supports Community Access Coordinator

to lead a dynamic team of Support Workers in delivering high-quality, person-centered care to individuals with complex disabilities. In this role, you will oversee daily operations, manage client intakes and staffing, and provide on-call support to ensure consistent service delivery. You will mentor staff through regular team meetings and one-on-one check-ins, support the successful onboarding of new team members, and collaborate with families and community partners to ensure smooth and supportive client transitions. Lead the development and growth of innovative, inclusive programs that foster skill-building, community connection, and meaningful participation. With a strong focus on advocacy, safety, and monitoring individual progress, you will help create a positive, empowering environment where both clients and staff can thrive.



The

Respite & Centre for Supports Community Access Coordinator

is in a full-time permanent position reporting to the

Respite & Centre for Supports Program Manager

. This role is on-site only, with in-home visits as required. Although core hours are Friday to Tuesday 9am to 5pm, additional hours and on-call responsibilities are frequently required to support your team and clients effectively.



At Entrust, our mission is to empower the individuals we serve while fostering a culture of continuous learning and growth. We are committed to creating a trust-based, high-performance, and results-driven environment. We believe that our success hinges on the continuous development of our Entrusters. Join us in transforming specialized care for individuals with complex developmental disabilities across North America.

What will you do?

Lead and Elevate a High-Performing Team:

Inspire and guide Support Workers through hands-on leadership, coaching, and performance development. Foster a culture of accountability, compassion, and growth by upholding organizational values and leading regular team meetings and one-on-one check-ins.

Drive Intake and Onboarding Success:

Lead seamless client intakes and transitions by connecting with families and coordinating onboarding steps. Welcome, onboard, and orient new team members to ensure they feel confident, supported, and prepared to succeed

.

Design and Deliver Inclusive Programming:

Plan, coordinate, and evolve dynamic, inclusive activities that build life skills, spark creativity, and foster community inclusion and engagement. Facilitate transportation of clients to and from program activities to ensure full participation and accessibility.

Implement and Monitor Individual Support Plans:

Collaborate on developing and carrying out Individual Service Plans and behavior strategies that reflect best practices and support individuals in reaching their goals. Maintain accurate documentation and track client progress to ensure support remains effective and responsive to changing needs.

Champion Person-Centered Support and Community Integration:

Promote autonomy, confidence, and purpose by supporting individuals with complex disabilities in meaningful daily activities. Build community partnerships and create opportunities for volunteering, employment, and social inclusion.

Facilitate Creative, Play-Based Learning:

Lead engaging, developmentally enriching experiences that promote learning, physical activity, and social interaction in a safe environment.

Ensure Quality Care, Daily Support, and Advocacy:

Oversee compassionate delivery of personal care, medication administration, and wellness routines, while advocating for clients' rights and well-being.

Maintain Health and Safety Standards:

Lead emergency preparedness, proactively manage risks, and provide first aid as needed. Ensure staff are trained and competent to work safely.

Promote Team Excellence and Effective Communication:

Foster open dialogue, address conflicts early, and maintain a respectful, solution-focused workplace. Act as liaison between program leadership, families, and stakeholders, facilitating meetings and clear communication.

Streamline Operations and Administration:

Drive efficient daily operations by managing schedules, relief staffing, on-call coverage, inventory, documentation, and program accounts. Actively support staff during community outings by coordinating check-ins, responding to call-ins, and ensuring uninterrupted, high-quality care at all times.

What are we looking for?

Education Requirements:

A related degree or training in social sciences, recreational therapy, disability studies, or child development. Current First Aid and CPR certification (including pediatric care) is an asset.

Experience in Developmental Disabilities Support:

At least 1-3 years of direct experience working with children with complex developmental disabilities (e.g., autism, intellectual disabilities, behavioral challenges).

Behavioral Intervention Support:

Demonstrated ability to work with a variety of behaviors and individuals who may require a range of individualized support.

Crisis Management:

Skilled in de-escalation techniques and managing challenging behaviors.

Communication Proficiency:

Strong verbal and written communication skills in English are essential for effective client interactions and documentation. Proficiency with non-verbal or alternative communication methods (e.g., PECS, AAC) is considered an asset.

Driving Credentials

: A valid Alberta Class 5 driver's license, along with a personal vehicle that has current Alberta registration and $2 million in third-party liability insurance for client transport, is required.

Employment Conditions:

Job offers are contingent on providing proof of your legal eligibility to work in Canada. This includes: +

Identity Verification:

You must provide proof of identity and legal authorization to work in the position for which you are hired.

Required Documents:

As part of the hiring process, you will need to submit the following documents, obtained within the last 3 months: + Police Information Check with Vulnerable Sector.
+ Child & Youth Intervention Record Check.
+ Intermediate First Aid / CPR Level C Certification.

These documents must meet Entrusts standards and are the candidate's financial responsibility to obtain prior to hiring.

Why join Entrust?

At Entrust, we believe that work should be more than just a job--it is a chance to grow, thrive, and make a real impact. When you join us, you are stepping into a supportive community that is committed to your success and well-being. Here is why Entrust stands out;

Personalized Growth:

We offer custom-tailored training tools to help you excel in your role and beyond. Whether you are mastering new skills with Entrust Academy or pursuing leadership opportunities, we champion a growth mindset and reward initiative.

Career Advancement:

If you are driven and proactive, you will find ample internal opportunities to rise within Entrust. Your ambition won't go unnoticed here.

Culture of Learning:

Participate in engaging company events and enjoy opportunities to connect, learn, and grow with your peers in a fun and supportive environment.

Support at Every Step:

Our comprehensive Employee Assistance Program (EAP) offers confidential, complimentary support whenever you need it, ensuring that you and your family can always prioritize mental and emotional wellness.

Competitive Benefits:

We have got you covered--literally! From excellent extended health and dental care plans to life and disability insurance, our benefits package is designed with your total well-being in mind.

Additional Perks:

Paid time off, on-site parking, and a casual dress code are just a few of the ways we make sure you are comfortable and supported at work

.

Reports to:

The Respite & Centre for Supports Program Manager.

Location and Hours of Work:

Core hours are Friday to Tuesday 9am to 5pm, additional hours and on-call responsibilities are frequently required to support your team and clients effectively. This position has a combination of working in office, residences and on-site in and around Edmonton as required.

Start Date:

As soon as a suitable candidate is identified. This position will be posted both internally and externally.

Ready to Make an Impact?

If you are ready to make a difference and foster a high-performing workplace, apply now to be part of our mission at Entrust.



Entrust is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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Education

RequiredSome post college or better
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Licenses & Certifications

RequiredChild Youth Intervention Police Record Check * First Aid, CPR, Level C