Job Description

Our purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

Specialiste du Support de Donnees



SharkNinja est a la recherche d'un coordinateur EDI experimente, motive et motive pour rejoindre notre equipe en pleine croissance. Cette personne centree sur le client aura un melange de messagerie EDI, de support client, de gestion de projet et de competences de depannage technique. Le titulaire travaillera en etroite collaboration avec des partenaires internes et externes dans la poursuite d'une circulation efficace de l'information par le biais de transactions EDI. Le candidat sera un membre precieux d'une equipe mondiale qui depasse les normes de service a la clientele et presente des problemes et des idees d'amelioration.


Principales fonctions et responsabilites:


• Planifier et executer la mise en place de nouveaux partenaires EDI ou des ameliorations EDI avec les partenaires existants (detaillants & 3PLs)
• Coordonner et effectuer des tests d'integration approfondis
• Planifier, coordonner et suivre de maniere proactive les taches effectuees en collaboration avec les equipes internes et externes (ventes / RSE, donnees de base, equipe ERP informatique, detaillants, 3PLs, fournisseurs 3rd party)
• Fournir un suivi de la production des donnees, une analyse des erreurs et servir de contact client pour les questions sur l'utilisation, les fonctionnalites et les problemes
• Travailler de maniere interfonctionnelle au sein de l'organisation, dans un environnement d'equipe, pour offrir qualite, satisfaction et resolutions aux clients
• Comprendre le mappage des donnees EDI de divers ensembles de transactions / messages conformement aux specifications du client / fournisseur
• Creer et maintenir une documentation systeme efficace
• Participer activement aux programmes d'auto-amelioration, de processus et de formation technologique
• Definir et mettre en oeuvre par rapport aux mesures cles de l'EDI (c.-a-d. ASN)
• Prendre en charge d'autres projets d'EDI ou d'operations de gestion des commandes, sur demande


Attributs et competences:

• Excellente communication orale et ecrite en Francais et en Anglais
+ Note : La connaissance de la langue anglaise est demandee car nous travaillons avec nos bureaux aux Etats-Unis
• Capacite de communiquer pour avoir un impact, de communiquer de maniere proactive et transparente, d'ecouter activement et de parler avec respect
• Doit etre motive et posseder la capacite de travailler en equipe tout en respectant des delais serres
• Fonctionner avec une solide ethique de travail et une determination inebranlable a respecter et a respecter ses engagements
• Une volonte manifeste d'apprendre, de retrousser leurs manches et de donner l'exemple en tant que faiseur
• Une grande attention aux details et a l'exactitude
• Capacite de travailler de maniere autonome
• Competences Excel - niveau intermediaire
• Solides competences en resolution de problemes et en analyse
• Capacite de bien travailler sous pression dans un environnement au rythme rapide
• Bien organise et capable de multitache
• Solides competences en communication en francais et en anglais, tant a l'ecrit qu'a l'oral
• Axe sur le resultat pour l'equipe et l'entreprise
• Experience reussie de la construction d'une structure EDI et de la conduite d'ameliorations continues grace a l'automatisation




Etudes et experience:


• Prefere : Diplome collegial ou universitaire, de preference en affaires, en TI ou en chaine d'approvisionnement
• Prefere : Experience dans la coordination de projet ou dans un role de coordonnateur de l'EDI ou similaire
• Prefere : Une experience de travail avec de grands detaillants serait un atout
• Prefere : Une experience avec la plate-forme Dell Boomi serait un atout
• Prefere : Une experience avec Oracle serait un atout


SharkNinja is looking for a an experienced, motivated, and driven EDI Coordinator to join our growing team. This customer-centric individual will have a blend of EDI messaging, customer support, project management, and technical troubleshooting skills. The incumbent will work closely with internal and external partners in the pursuit of efficient flow of information through EDI transactions. The candidate will be a valuable member of a global team who exceeds customer service standards and brings forward issues and ideas for improvement.


Key Duties/Responsibilities:


• Plan and execute set up of new EDI partners or EDI enhancements with existing partners (retailers & 3PLs)
• Coordinate and perform in-depth integration testing
• Plan, coordinate, and proactively follow up on tasks done in collaboration with internal and external teams (Sales/CSR, Master data, IT ERP team, Retailers, 3PLs, 3rd party vendors)
• Provide production monitoring of data, error analysis, and serve as customer contact for questions on usage, functionality, and issues
• Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to customers
• Understand EDI data mapping of various transaction/message sets in accordance with customer/supplier specifications
• Create and maintain effective system documentation
• Actively participate in self-improvement, process, and technology training programs
• Define and deliver against key EDI metrics (i.e. ASN)
• Take on additional EDI or Order Management Operations projects as requested


Attributes and Skills:

• Excellent oral and written communication in French and English
+ Note: Knowledge of the English language is required as we work with our offices in the United States
• Ability to communicate for impact, communicating proactively and transparently, listening actively, and speaking respectfully
• Must be self-motivated and possess ability to work in team environment while meeting tight deadlines
• Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments
• A demonstrated willingness to learn, roll-up their sleeves and set an example as a "doer"
• Strong attention to detail and accuracy
• Ability to work autonomously
• Excel skills-intermediate level
• Strong problem solving and analytical skills
• Ability to work well under pressure in a fast-paced environment
• Well organized and able to multi-task
• Strong communication skills in French and English both written and verbal
• Focused on the outcome for the team and company
• Successful track record of building EDI structure and driving continuous improvements through automation




Education and Experience:


• Bachelor's degree, in Business, IT, or Supply Chain preferred
• 2 years of experience in project coordination or in an EDI coordinator role or similar
• Experience working with major retailers
• Experience with the Dell Boomi platform would be an asset
• Experience with Oracle would be preferred



At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

•YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET•
• •Lead us to be "RARELY SATISFIED"•
• •Make things better each day; "PROGRESS OVER PERFECTION"•
• •Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE"•
• •Deliver something great; "WINNING IS A TEAM SPORT"•
• •Be clear and honest, "COMMUNICATING FOR IMPACT"•


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SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/



•We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at• •accommodations@sharkninja.com•