Job Description

WHO WE ARE

At Chateau Lighting, we pride ourselves on being Edmonton's leading lighting, furniture, and home decor showroom. Our focus is to provide exceptional customer service to all of our clients from start to finish.

JOB DESCRIPTION

We're looking for a detail-oriented and creative team member to help coordinate our Shopify store and assist customers in our showroom. This role combines online product coordination with in-person customer service -- perfect for someone who enjoys both tech and design. The ideal candidate is an individual with customer service and online sales experience, who is a highly motivated self-starter with a proven ability to work independently as well as within a team.

In this role, you will interact with customers entering and exiting the showroom with a high level of professionalism while responding to inquiries in a timely manner. Along with excellent communication and problem-solving skills, you are passionate about learning new systems, helping others, have a positive attitude, and effectively set priorities to meet deadlines and sales targets.

KEY RESPONSIBILITIES AND DUTIES

Greeting and interacting with customers entering/exiting the showroom Helping customers in the showroom Manage product listings: Ensure product descriptions, images, and pricing are accurate, up-to-date, and optimized for online visibility Handle customer inquiries: Assist customers with their online purchases, resolve issues, and answer questions about products or orders Support digital marketing efforts Data entry Maintaining showroom appearance, completing daily opening and closing tasks Communication skills, both written and oral Ability to follow up with customers both by phone and email Demonstrated ability to work independently, problem solve and be attentive to details Highly organized with a proven ability to effectively prioritize work and meet deadlines Assist other areas as required Self-motivated; work independently with minimal supervision to complete tasks Produce reports and meet targets

REQUIRED SKILLS

Help customers make selections Data Entry Phone etiquette Ability to learn new systems and platforms Time management Shopify Microsoft Office (Teams, Outlook, Word, Excel) Excellent customer service Maintain a positive attitude toward others Sales experience Ability to work within a team Ability to problem solve and balance projects

EXPERIENCE

1+ years' experience in customer service, retail showroom, or office environment 1+ years' experience in a sales role along with online sales experience

EDUCATION

High School Diploma Digital Marketing & E-commerce Professional Certificate (preferred)
Job Type: Full-time

Pay: $17.00-$22.00 per hour

Work Location: In person