Job Description

Overview

We are seeking a detail-oriented and proactive

E-commerce Specialist

to support and optimize our online sales operations. The ideal candidate will have a strong understanding of digital commerce platforms and order management systems and will play a key role in ensuring a seamless end-to-end online customer experience. This position will work cross-functionally with operations, customer service, and product teams to drive growth and operational efficiency in our e-commerce channels.

Responsibilities

Product Listings & Inventory Coordination

Build and maintain product listings with accurate descriptions, specifications, and visuals. Ensure product availability by working closely with supply chain and warehouse teams. Set up and update pricing, discounts, and promotional settings based on current business priorities.

Order Flow & Fulfillment Accuracy

Monitor daily order activity, flag issues, and ensure smooth processing through all channels. Support multiple fulfillment models, including direct-to-customer shipping or third-party pickups. Troubleshoot fulfillment delays, routing errors, or product mismatches in a timely manner.

Data Monitoring & Performance Reporting

Track key performance indicators like order volume, site traffic, conversion rates, and cart abandonment. Prepare reports with clear takeaways and recommend operational improvements.

Customer Journey & Issue Resolution

Work with the customer service team to support order-related questions, returns, or complaints. Identify friction points in the online purchase flow and work to resolve them. Support improvements to checkout experience, product discoverability, and site navigation.

Cross-Team Collaboration

Liaise with multiple departments (logistics, customer support, product, IT) to align online operations with business goals. Ensure that pricing models and fulfillment workflows are accurately reflected online. Share insights and updates across departments to support transparency and efficiency.

Experience

1-3 years of experience in e-commerce operations, retail, or related industry Experience with third-party marketplaces (e.g., Amazon, Walmart) Strong Excel or Google Sheets skills; comfortable analyzing data Understanding of inventory systems, order routing, and product data management Experience navigating multiple sales models (DTC, wholesale, pickup, etc.) Ability to prioritize and work independently in a fast-paced environment Strong written and verbal communication skills; Mandarin is an asset
Join us as we expand our online presence and deliver exceptional shopping experiences to our customers!

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits:

Casual dress On-site parking Store discount Vision care
Schedule:

Monday to Friday
Ability to commute/relocate:

Markham, ON L3R 1A9: reliably commute or plan to relocate before starting work (required)
Experience:

E-commerce: 1 year (preferred)
Work Location: In person

Expected start date: 2025-08-04