Job Description

Come work as a Gift Shop Manager with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health Volunteer Resources Department is looking for an E-commerce Gift Shop Manager to join the VGH Gift Shop staff and volunteer team. Apply today to join our team!

As an E-commerce Gift Shop Manager with Vancouver Coastal Health you will:

• Be responsible for the cost effective and profitable operation of the Vancouver General Hospital E-commerce Gift Shop which produces profits that are donated to the Hospital annually.
• Use marketing expertise, creative vision and a collaborative approach, the E-commerce Gift Shop Manager ensures that the Gift Shop meets and exceeds diverse client needs and expectations.
• Develop a business case for the E-commerce Gift Shop including goals and objectives, supervises and performance manages a team of volunteers who staff the gift shop.
• Will be a pivotal part of our team, overseeing the operation and growth of our online store
• Work closely with our other Gift Shop Manager, managing product listings, customer interactions in person and online, order fulfillment, and driving sales growth
• Have a strong understanding of e-commerce platforms and tools
• Ensure outstanding customer service in person and online and efficient order fulfillment, driving demand, conversion, engagement, and retention
• Develop and implement strategies to increase online sales
• Analyze sales data and market trends to inform strategic decisions for E-commerce sales
• Collaborate with team members to enhance our brand and mission

Qualifications

Education & Experience

• Diploma in Business or Marketing Management.
• Three to five years recent, related retail management experience.
• Experience in merchandising, marketing and advertising or equivalent combination of education, training and experience.

Knowledge & Abilities

• Demonstrated ability to develop and initiate marketing campaigns and strategies, utilizing all available marketing mediums and ensuring effective merchandising.
• Demonstrated ability to effectively manage contracts and relationships with external vendors such as credit cards, Interac and florists.
• Demonstrated knowledge of current retail trends.
• Demonstrated interpersonal, motivational, organizational and leadership skills.
• Demonstrated ability to promote and foster collaborative, respectful relationships with staff/volunteers while providing direction, guidance and feedback.
• Demonstrated ability to work independently and in a team environment.
• Physical ability to perform the duties of the position.

Closing Statement

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and \'going first\' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

Vancouver Coastal Health