E Commerce Customer Service Associate
Toronto, ON, Canada
Job Description
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Nella Toronto is looking for a highly motivated e-commerce customer service associate to join our small, rapidly growing e-commerce team for our North York location!
Responsibilities:
Responsibilities:
- Assist customers with Online Chats, email and Phone calls
- Provide quotation to customers with options available.
- Answer phone calls and direct customers to the correct department or person.
- Able to response to customers in a timely manner with quotations or response to inquiries.
- Able to work independently and in a team.
- Able to do multiple roles and be open to growth in other areas of e-commerce
- Ability to assist customers with online inquiries/orders.
- Understanding of Shopify & FreshDesk is an asset.
- Knowledge of Autoquotes is an asset
- Must have excellent professional English skills, both written and interpersonal.
- Amazing customer service skills
- Proficient with Excel and Google Sheets.
- Quick learner and self-starter.
- Organized, able to multi-task and coordinate priorities.
- Dental care
- Extended health care
- On-site parking
- 8 hour shift
- Monday to Friday
- Commission pay
- Customer service: 2 years (required)
- E-commerce: 1 year (required)
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Job Detail
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Job IdJD2155475
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, Canada
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EducationNot mentioned