Job Description

Furniture Mattress Direct is a leading provider of high-quality mattresses and furniture in Canada. Our mission is to offer the best value to our customers by providing top-notch products at affordable prices. We take pride in our commitment to customer satisfaction and have earned a reputation for excellence in the industry.

PLEASE NOTE- This is an unpaid internship poistion for wo weeks.

Within these two weeks, if you are able to show that you are suitable for this position, it can leadto a full time position.

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Are you a versatile individual with a passion for e-commerce ?

We are seeking a skilled and motivated Specialist to join our team. In this dynamic role, you will be responsible for handling various aspects of e-commerce operations, ensuring seamless order processing, and efficiently managing day-to-day activities.

Responsibilities:

E-commerce Operations:

- Manage and maintain our various e-commerce platforms to drive online sales.

- Create, upload, update, and optimize product listings with meticulous attention to detail and accuracy on various marketplaces like Shopify, Walmart, BestBuy, Amazon, etc.

- Monitor customer inquiries and provide exceptional care and support to ensure a positive shopping experience.

- Track shipments and proactively communicate with customers to ensure timely and hassle-free deliveries.

- Collaborate with cross-functional teams, to streamline order handling and fulfillment processes.

- Manage social media platforms.

- Manage paid advertising campaigns

- Provide customer service over the phone and emails.

Qualifications:

- Proficiency in computer skills, particularly with Excel and e-commerce platforms, and social media to efficiently manage online listings and sales.

- Proficiency in image editing, and content creation using Canva, Photoshop, etc. or similar programs

- Demonstrated experience in e-commerce operations and marketplaces, order processing, and delivering exceptional customer service.

- Excellent communication skills in English, both verbal and written

- Ability to multitask, prioritize, and work efficiently in a fast-paced, deadline-driven environment.

- Problem-solving mindset and adaptability to navigate changes in the e-commerce landscape.

- Previous experience in e-commerce in Canada is highly desirable

Benefits:

- Competitive salary and opportunities for professional growth within the company.

- Enjoy a collaborative and supportive work environment with a strong emphasis on teamwork.

- Become part of a reputable company known for its high-quality products and dedication to customer satisfaction.

Join our team at Furniture Mattress Direct and embark on a rewarding journey in the world of e-commerce.

If you have a keen eye for detail, a passion for delivering outstanding customer experiences, and a drive to excel in your career, we encourage you to apply!

Note: Only shortlisted candidates will be contacted for further interviews.

Furniture Mattress Direct is an equal opportunity employer and values diversity in our workforce. We are committed to creating an inclusive and respectful work environment for all employees.

Job Types: Full-time, Internship / Co-op

Benefits:

Casual dress On-site parking Paid time off Store discount
Ability to commute/relocate:

Toronto, ON M3J 2P9: reliably commute or plan to relocate before starting work (required)
Application question(s):

If selected for this position, when can you join?
Experience:

E-commerce: 1 year (required) Microsoft Excel: 2 years (required) Content creation: 2 years (required) Customer service: 2 years (required)
Work Location: In person