Job Description

Are you a client-centric individual with solid work experience and an understanding of eCommerce shipping logistics? If the answer is yes, this might be a great opportunity for you!

The ideal candidate will combine their customer service experience and knowledge of account management to assist the client in smoothly navigating the complexities of the logistics world.

Your Role as eCommerce Account Manager:

As an eCommerce Account Manager, you will become an integral part of our expanding Account Management department. Your primary responsibility will be overseeing client portfolios, which entails addressing their queries, comprehending their business requisites, and accommodating their specific demands. The ideal candidate will work in-house, ensuring seamless communication with cross-functional teams and fostering collaboration.

Client Relationship Management:

Build and maintain strong relationships with a portfolio of eCommerce clients. Engage with clients in person or virtually to understand their evolving needs and priorities.

Problem Solving:

Respond promptly and effectively to client inquiries, concerns, and issues. Work closely with internal teams to troubleshoot and resolve challenges to ensure client satisfaction.

Logistics Expertise:

Act as the Subject Matter Expert in educating clients on Stallion eCommerce shipping tools, platforms, and best practices.

Cross-functional Collaboration:

Work closely with internal teams, including Operations, Fulfillment, Customer Service, and Technology, to ensure seamless execution of client initiatives, project rollouts, and broader client communications.

Reporting:

Provide regular performance reports to monitor client portfolio health which directly ties into our incentive program that rewards growth and retention, enabling opportunities for additional earnings.

Qualifications:

1+ years of hands-on experience in eCommerce and the logistics industry. 3+ years of experience managing client relationships and customer service. Strong analytical skills with the ability to interpret data and make strategic recommendations. Excellent communication and interpersonal skills. Customer-focused mindset with a passion for delivering exceptional service. Problem-solving abilities and a proactive approach to challenges. Detail-oriented and highly organized.

Additional Requirements:

Travel may be required for meetings, conferences, and partner visits.

What does Stallion Express do?

Stallion Express (www.stallionexpress.ca) is a Toronto-based company specializing in B2B shipping solutions for online sellers. With multiple locations in Ontario, BC, and Quebec - our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day! We're a dynamic team working towards a common vision: To help Canadian sellers ship parcels at the lowest possible rates. 20,000+ businesses in Canada have already saved over $10,000,000 in shipping costs for over 12 million parcels with Stallion Express.

What's in it for you?

We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our clients, colleagues, and, most importantly, YOU. Some of the benefits we offer include:

Flex Time:

We offer flexible start times to accommodate your schedule and preferences. This position is based out of our headquarters in Mississauga, Ontario.

Corporate telecom discount:

Access to exclusive discounts for your personal devices.

Office gym

: Our new 1,200-square-foot gym is under construction at our headquarters. It features top-of-the-line fitness equipment designed to support a healthy lifestyle. This exclusive facility will be available to all team members 24/7, providing the perfect space to prioritize your health and wellness whenever it fits into your schedule! It will be ready for the team to use by Q2 of 2025!
Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

Company events On-site parking Paid time off
Application question(s):

While this role isn't focused on sales, there is potential to earn more through our incentive program, which rewards growth and retention within your client portfolio, as well as successful referrals.
Would you be interested in this structure?

This is an in-house role based in Mississauga (Courtneypark/Tomken), are you comfortable commuting to the office 5 days a week? Are you open to travel across within the Canada and the USA to meet with clients as needed?
Experience:

Customer service: 3 years (required) E-commerce: 1 year (required)
Licence/Certification:

Class G Licence (required)
Willingness to travel:

50% (preferred)
Work Location: In person