Job Description

Role Context

As a Service Delivery Director and Dynamics Finance & Operations (D365 F&O) Practice Manager, you will play a key role in developing, managing, and delivering services related to Microsoft Dynamics 365 F&O within CGI. You will be responsible for the strategic positioning of the practice, the operational management of teams, the oversight of ongoing deliveries, and client satisfaction.



Key Responsibilities

Practice Leadership & Management

Define the vision, strategy, and priorities for the Dynamics F&O practice in alignment with CGI's business objectives. Recruit, develop, and lead practice talent (functional consultants, technical experts, and architects). Ensure continuous skill development and certification of team members. Foster a culture of collaboration, innovation, and high performance within the practice.

Service Delivery & Engagement Management

Oversee delivery of Dynamics F&O projects, ensuring adherence to timelines, budgets, and quality standards. Establish and track performance indicators (KPIs) to guarantee operational efficiency and client satisfaction. Support project directors and team leads in resolving complex issues and making critical decisions. Ensure compliance with CGI methodologies and industry best practices.

Business Development & Client Relationship

Collaborate with business development teams to identify and qualify new opportunities. Actively contribute to value propositions and client presentations for strategic accounts. Build and maintain strong client relationships, becoming a trusted partner in their digital transformation journey. Develop service offerings and accelerators to strengthen CGI's competitiveness in the Dynamics market.

Governance & Continuous Improvement

Stay informed on technological and competitive trends in the Microsoft Dynamics ecosystem. Contribute to continuous improvement of delivery processes, methodologies, and internal tools. Manage practice profitability plans and optimize resource allocation.



Skills & Profile

Proven experience (10+ years) in ERP project and program management, with several years in the Microsoft Dynamics 365 F&O ecosystem. Strong background in leading multidisciplinary teams and developing talent. Excellent communication and interpersonal skills with the ability to interact with senior stakeholders (CFO, CIO, VP). Results-driven, business-oriented, and skilled in building long-term client relationships. In-depth knowledge of service delivery methodologies Experience in solution design and presales Proficiency in both French and English, spoken and written.

Your future duties and responsibilities

Required qualifications to be successful in this role

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