Job Description

Reporting to: Manager, Cargo & Ramp

• Non-Bargaining

DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:

• Provides oversight to all flight operations and ensures cargo and ramp operations are performed in accordance with regulatory, Company and customer requirements;
• Monitors ramp safety and adherence to SOPs, audit/station inspections as assigned;
• Responsible to ensure all cargo/ramp employees are compliant for training (e.g. safety, regulatory, departmental, equipment, security, DG, etc);
• Responsible to assist with day to day freight inventory;
• Provides leadership and direction during regular and irregular operations;
• Coordinates with other departments to ensure customer satisfaction and on time performance;
• Provides support functions including, but not limited to: scheduling/roster planning, timesheet/payroll review, staff housing assignments, rotational travel arrangements, uniform ordering/distribution, etc;
• Prepares reports;
• Assists with conflict resolution and internal/external complaint investigation and rectification;
• Liaises with GSE to ensure availability of serviceable, safe equipment and accurate reporting/service requests;
• Provides support and assistance to the Coordinators in completion of flight paperwork;
• Conducts new employee orientation and delivers initial and recurrent training programs;
• Coordinate customer invoicing for adhoc/third party services/equipment;
  Assists with development and implementation of SOPs, processes, safety initiatives, employee communications, etc;
• Responsible for compliance with Station Controls and Internal Audit Standards;
• Active member of the Emergency Response Plan;
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:

• High school diploma or equivalent experience;
• Two (2) years of previous experience;
• Fully proficient computer skills (MSOffice) and superior operating knowledge of Skyline, Sabre (preferred);
• Demonstrated operational experience, including cargo/ramp, load control, weight and balance, transportation of dangerous goods, etc;
• Must be able to complete the requirements for certification in dangerous goods acceptance/shipping;
• Commitment to excellent internal and external customer service;
• Strong organization skills and ability to manage multiple priorities and deadlines;
• Excellent interpersonal and communication skills (written and spoken);
• Excellent leadership skills with the ability to coach, and motivate;
• Experience supervising in a unionized environment (preferred);
• Valid driver\'s license is required;
• Ability to communicate in Inuktitut or other Indigenous language(s) considered an asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

This posting closes: November 7th 2023