Job Description

Job Summary
This role efficiently and profitably manages and directs passenger service activities by providing a safe and productive working environment for a range of ground handling services to its customers and staff alike.

Job Responsibilities

• Ensure compliance with all Swissport\'s corporate and airline safety and security procedures to meet/exceed regulatory standards.
• Efficient Resource Planning (manpower, equipment) and manage scheduling.
• Maintain good relations with customers and airport authorities.
• Provide support to front line staff and management. Resolve issues in a timely manner.
• Coach and train all employees to effectively improve operations.
• Ensure workforce adherence to company policies and procedures.
• Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments etc.
• Administer new hires, recalls, terminations, and changes via Dayforce system.
• Maintain, monitor, and report on agreed key performance indicators (KPI\'s).
• Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
• Ensure senior management is informed of important issues such as flight irregularity in a timely manner.

Qualifications

Qualifications and Competencies

• Minimum 3 years of passenger service supervisory experience.
• Excellent verbal and written communication skills.
• Excellent knowledge of passenger service Operations.
• Must be able to obtain and maintain Transport Canada Security background check.
• Strong organizational and multi-tasking skills.
• Leadership ability- demonstrated through previous supervisory experience.
• Customer focus and quality awareness.
• Ability to deal with conflict and escalated situations under pressure and tight deadlines.
• Valid Driver\xe2\x80\x99s License and bondable.

What We Offer:

• Extended health, dental and vision package for full-time employees.
• 4% of vacation pay is included in your monthly payroll.
• Comprehensive paid training.
• Free airport parking is provided for full-time employees.
• Possibility of advancement \xe2\x80\x93 we encourage internal career development.

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (pre-COVID 2019: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA\xe2\x80\x99s CEIV Pharma and by the British MHRA. The world\'s leader in airport ground services and air cargo handling, with currently around 48,000 employees, was active at 287 airports in 45 countries on six continents as of 14 July 2022.

Swissport