Job Description

Job Category: Cage & Count
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This is a DUAL leadership role within the Count Department. Responding to the business, the Dual Count Supervisor will split their time between Supervisory and Regular Count Team Attendant duties.
Position Summary
Under the general supervision of the Cage & Count Manager, this position is responsible for verifying, documenting, removing and reconciling counts/assets and monitoring the day-to-day activities of the count team. This role must contribute to a safe and welcoming work environment for all. Above all else, must embrace and be aligned with Casino New Brunswick's culture and philosophy of providing outstanding entertainment experiences.
Key Accountabilities

• Monitors count teams; provides input for employee performance objectives and evaluations

• Prepares count room, drop boxes, cash cassettes and drop carts

• Verifies, documents and reconciles all counts including bank reconciliations and interim balances; provides reports

• Reports all discrepancies and suspicious cash and cash equivalents

• Participates in corporate count training and assist in conducting site training

• Responds to, resolves or escalates count issues

• Performs regular preventative maintenance on count equipment as per schedule

• Communicates effectively with all appropriate operational departments

• Builds strong working relationships with guests and employees

• Complies with licensing laws, health and safety and other statutory regulations

• Performs other duties as assigned or directed

Education and Qualification Requirements

• High School Diploma; Post Secondary education an asset

• Minimum 2 years of experience in high volume cash handling

• Supervisor experience is an asset

• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

• Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).

Work Environment Considerations

• Regular back-office environment, fast paced with multiple priorities, deadlines and deliverables; requires extended period of standing, walking, bending and may lift up to 35 lbs.

• The role requires a flexible schedule that adapts to business needs, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.

Skills Required