Job Description

Drop-By Coordinator (Weekend

S

)

Application Deadline:

Friday, July 25th, 2025

Inn From the Cold (IFTC) meets the needs of people who are homeless or at risk of becoming homeless in York Region. We work with the community and collaborate with our partners in supporting those with basic to complex needs. IFTC's work is housing focused, and trauma informed, offering a continuum of services and programs that allow us to partner with our clients on their journeys out of homelessness. IFTC promotes a healthy and safe workplace and has created an intentional culture of wellness for all staff, volunteers, and clients.

More information: innfromthecold.ca

Overview

: The Newmarket Drop-By is a program delivered in partnership with the Krasman Centre, the Town of Newmarket, and York Region. The Drop-by Coordinator will work with people experiencing homelessness, in collaboration with other staff and collaborative partners. You will provide a welcoming, inclusive space providing access to basic needs, food, showers, as well as conducting social inclusion activities to build a sense of community. You will also provide warm transfers to support services based on the unique needs of each individual.

Responsibilities:

Prepare service for the shift

Connect with clients

Greet collaborative partners and facilitate their work

Greet Inn Team members and facilitate their work

Collaborate with Inn Team Coordinator/Lead regularly

Greet volunteer/students and assign them with tasks

Assist volunteers/students in delivering service

Oversee and participate in meal preparation, serving and clean up

Prepare and serve coffee, tea, and other beverages, and ensure snacks are available for clients between meals

Provide clients with basic needs including clothing, personal care items, clothing, access to showers and laundry, etc.

Provide clients with harm reduction supplies and non-judgmental support

Provide brief, solution-focused counselling to clients

Connect clients to relevant services both internally and externally including System Navigator/Housing Worker, CMHA, ASCO, health care, legal/court support, identification, etc.

Using a client centred approach, de-escalate aggressive behaviour or disputes between clients

Report all client, staff, or program concerns to the Drop-By Supervisor in a timely manner

Reinforce the rules of the Drop-By Program

Model the behaviour we wish to see in our clients at all times

Follow COVID Preparedness Document and all other public health directives

Complete daily shift report as a team

Attend weekly drop-by meetings

Attend monthly all staff meetings

Other tasks and duties as assigned

Qualifications:

Knowledge and understanding of homeless and/or socially isolated adults with a variety of mental health and addiction concerns

Knowledge and understanding of harm reduction principles and tools

Diploma in social service work or relevant field of study

Knowledge of trauma informed practices

Strong de-escalation skills and effective in dealing with conflict and crisis

Friendly, flexible and ability to juggle multiple priorities

Demonstrate a clear understanding of IFTC policies, including professional boundaries and confidentiality

Excellent interpersonal and communication skills and able to work in a team

Current Standard First Aid and CPR Level C Certificate, prior to first day of work

College or University degree in related discipline

Food Handler Certificate an asset

WHIMS Certificate an asset

Able to plan and carry out shift with minimal supervision

Other tasks as assigned

Requirements:

Clear Vulnerable Sector Screening, prior to first day of work

We thank all candidates who apply however, only those selected for an interview will be contacted. Inn From the Cold is an equal-opportunity employer and is committed to meeting the accessibility needs of persons with all abilities Every reasonable effort will be made to accommodate the needs of persons with disabilities who are employed with or receive services from Inn From the Cold. If you require disability-related accommodation during this process, please inform us of your requirements.

Resumes will be viewed upon submission, hiring may take place prior to closing date.

Job Type

: Part-Time

Contract Length

: ASAP to December 31st, 2025 with possibility of extension

Pay Rate

: $24.36/hour

Hours

: Saturday and Sunday, 7:15am to 2:45pm

Other:

We invite you to join us by submitting your resume to the Client Services Manager April Bonia at aprilb@innfromthecold.ca. Please quote Drop-By Coordinator. Note: We will not accept applications that do not have a cover letter.

Inn From The Cold strives to foster a workplace that reflects the diversity of the community we serve and welcomes applications from all qualified candidates. We are committed to an inclusive, barrier-free work environment and recruitment and selection processes. Accommodations are available upon request for candidates taking part in all aspects of recruitment. We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.

Job Types: Part-time, Fixed term contract

Pay: $24.36 per hour

Expected hours: 15 per week

Benefits:

Employee assistance program
Schedule:

Morning shift Weekends only
Education:

Bachelor's Degree (preferred)
Licence/Certification:

Food Handler Certification (preferred) CPR Certification (required) First Aid Certification (required)
Work Location: In person

Application deadline: 2025-07-25