Job Description

We're elevating the Professional Driver experience like never before. Our award-winning culture and unparalleled commitment to safety, teamwork and flexibility put us in a lane of our own.


As a

Driver Services Administrator,

you will be responsible for sharing this brand promise through your interactions with each of our Drivers and affiliated Owner-Operators. In our fast-paced environment, you will provide Bison's Drivers and affiliated Owner-Operators with the highest standard of support. Whether it be providing a first-class experience to our current Drivers and affiliated Owner-Operators as you handle a variety of inquiries in a professional and efficient manner, providing administrative support for the department, or working on a variety of special projects, the Driver Services Administrator is a dynamic and rewarding opportunity to join our team.

Specific Responsibilities include:

Presenting weekly to Drivers in orientation class on topics such as Benefits and HR related policies. Acting as the first point of contact for our Drivers and Owner-Operators providing an optimal level of service through each interaction. Maintaining accurate and current driver files by uploading cards, tests, certifications, driver documents, etc. in Driver's personnel record. Creating Pay Scales, Conditions of Employment, Owner-Operator Contracts, and unpaid leave letters. Providing documents, assistance and administrative support to drivers IE. passport applications, Driver's Licenses, work permits. Issuing property to Drivers and ensuring all relevant personnel information is current and up to date. Using professional, courteous telephone and personal communication, the Driver Services Representative is responsible for providing exceptional customer service handling high volume of emails and calls. Will manage the mailbox and mail out procedures and that of the terminals and ensure that each Driver, Owner Operator (and their drivers) have a mailbox or alternative method of receiving communication where mailboxes are not available. Engage in other projects and responsibilities as necessary and as assigned.

Who we're looking for:

A motivated individual, with a positive attitude who takes pride in their team's performance. Strong sense of urgency and drive for exceptional results. Demonstrated experience and success in fast paced administrative environment. Passion for providing excellent customer/driver service. Proven organizational, multitasking and time management skills to effectively manage multiple projects and tasks. Demonstrated experience working with legal documents requiring a strong attention to detail. Excellent interpersonal and communication skills. Demonstrated growth and progression in previous roles. A reputation for showing initiative and making effective decisions while being approachable. A great collaborator with staff - inside & outside your department. Proven ability in reframing challenges into opportunities for improvement.

Required Skills and Experience:

3-4 years of administrative experience in a fast-paced office environment. 2 years of experience in a service-related industry. Excellent customer service skills. Excellent oral and written communication skills. Excellent interpersonal skills. Strong multitasking and organizational skills. Strong attention to detail. Strong problem-solving abilities. Works well in an extremely fast-paced environment. Excellent PC skills - Windows, MS Office Suite, Internet. Diploma in Business Administration or related areas of studies would be an asset. Knowledge of the Transportation Industry is considered an asset. Experience using Workday would be an asset.

This job is classified under NOC Code:

14102.

Why Bison:

Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career Dispersed work environments that promote a healthy work-life balance Meaningful and impactful work and projects with an essential service provider Join our engaging Wellness Program & extracurricular sports teams

About Bison:

Celebrating over 50 years in Business Active in giving back through Corporate Social Responsibility and Charitable Giving Committed to environmental sustainability
Bison Transport is committed to Diversity and Inclusion in the Workplace.