Job Description

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Position Overview

The Driver is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods, and pick-up using Encore owned, leased, or rented trucks including vehicles with a gross vehicle weight (GVW) of greater than 26,001 lbs. Responsible for obtaining and maintaining a CDL license and heavy-duty DOT certification as required by state law to operate vehicles with a GVW over 26,001 lbs. This position reports to

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Key Job Responsibilities

Driving, Delivery, and Pick-up Asset

Drive Encore owned, leased, or rented vehicles including vans and box trucks that may exceed a gross vehicle weight (GVW) of 26,001 lbs Maintain set routes and schedules as directed by their supervisor to meet customer expectations Loading and unloading of vehicles Review orders for accuracy during both delivery and pickup to ensure all items are accounted for Ensure contents are properly secured inside of truck to prevent breakage or damage to gear Obey all applicable traffic laws and drive according to the weather/road conditions Able to complete a manual and/or electronic log book, based on an assigned region

Customer Service

Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers Maintain a positive relationship with all clients through effective communication and interaction Assist with dispatching (as needed), which includes planning routes, making driver assignments, coordinating with venues and branch personnel and arranging for 3rd party transportation to support regional needs

Equipment Handling

Assist warehouse team with other responsibilities to include: pulling, receiving, and transportation of equipment. Participate in annual physical inventory process. Perform quality control and equipment staging in warehouse as directed. Ensure all equipment is picked up and/or delivered on site.

Vehicle Maintenance

Works with the dispatcher or warehouse supervisors to ensure vehicles are well maintained through scheduled service appointments as required. Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris. Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip. Maintain and replenish all vehicle fluids as needed - e.g. wiper fluid, DEF, etc. Identify mechanical maintenance needs as they occur. Report any vehicle damages or traffic violations to immediate supervisor in a timely manner.

Job Qualifications

High School Diploma / GED Drive trucks with a Gross Vehicle Weight Rating (GVWR) under and above 26,001 lbs. CDL license and heavy-duty DOT certification as required Valid Driver's License minimum of 2 years driving experience Clean driving record Basic Computer Skills Exceptional customer service skills General knowledge of vehicle inspection and maintenance General understanding of proper load securement Proficient using GPS and other routing systems Ability to drive or sit for long hours at a time Good communication skills with internal and external customers High degree of team work with customers, peers, and managers Ability to use and understand automated routing software General competencies skills in smartphone use Serve as a brand advocate and ambassador in every interaction Ability to maneuver vehicle in heavy city traffic conditions

Competencies

Deliver World Class Service

Hospitality Ownership

Do The Right Thing

Instills Trust Safety Conscious

Drive Results

Action Oriented See The Big Picture Tech Savvy

Value People

* Communicates Effectively