Job Description

ACCOUNTABILITY OBJECTIVE
Our Receptionists are the heart of our community - they are our guest experience ambassadors! Welcoming guests into our community with a smile, and setting the tone for their experience, Receptionists are responsible for providing exceptional customer service while upholding a high standard of excellence which represents a key value of our residences. Under the direction of the Office Manager, provides administrative support including clerical and reception duties for the efficient operation of the residence.

BACKGROUND/QUALIFICATIONS

• Minimum of grade 12 education required.
• Prior experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Has proven typing and general office administration skills.
• Must be able to communicate effectively, both written and verbally, in the English language.
• Ability to work with minimal supervision and demonstrates a strong ability to problem solve.
• Comfortable and competent in receiving and transferring phone calls.
• Proven computer literacy in Microsoft Office Suite with an adaptability to handle database programs, and emergency response system.
• Has demonstrated multi-tasking skills and the ability to work well independently and in a team environment.
• A resident-oriented individual, whose visions and values align with those of Dr. James Hemstock.

KEY RESPONSIBILITIES
Participates in and adheres to continuous quality improvement standards.
Welcomes and greets residents and visitors of the home. Answers and directs telephone calls in a professional and courteous manner.
Assists in ordering, maintaining and monitoring of office supplies and/or store inventory, as required.
Fields inquiries including marketing calls and directs them to the appropriate department in a timely manner.
Communicates with the Marketing department to ensure a smooth move-in for all residents, which includes welcome packages, resident orientation, allocation of keys, etc. In absence of marketing staff ensures appointments are booked and tours are given as well as distributes marketing information to prospective residents.
Responsible for assisting with administrative tasks for the marketing team, as required.
Provides clerical support to the management team and other staff (i.e. data entry, photocopying, faxing filing, minutes, spreadsheets, etc).
Assists with the security of the Residence by monitoring incoming and outgoing residents, guests, and other people.
Ensures reception area is kept neat and tidy.
Processes incoming and outgoing mail. Accepts and signs for deliveries and ensures accurate paperwork flow.
Records and stores lost property.
Implements and maintains systems for tracking guest meals, including on POS system, revenues from services, added services and special event revenue.
Responsible for communications and public relations with residents, family members, staff and general public.
Assisting Life Enrichment with the set-up of take-down for programs, activities and special events, as required.
Creates and distributes the daily resident census.
Maintains necessary contact lists (i.e. residents, emergency, family members, etc).
Maintains effective communication, both written and verbal with co-workers. Uses the appropriate lines of communication with supervisory staff.
Performs other duties as assigned by Office Manager or delegate.
Complies with all corporate policies and procedures.
Completes all required mandatory training/education.
Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.