Job Description

Join Lifemark Health Group and lead the way in supporting Canadian Veterans!



About Lifemark Health Group:


Lifemark Health Group is a leading provider of healthcare services across Canada, dedicated to helping Canadians live life well. Through our national network of clinics and community-based programs, we provide rehabilitation, medical, and wellness solutions that empower individuals to achieve their optimal health. We are committed to providing compassionate, client-centered care with a focus on positive outcomes.



About the Role:


We are seeking a dynamic and experienced Director, Providers and Partnerships to oversee the successful management and operations of our PCVRS (Partners in Canadian Veterans Rehabilitation Services) partners and affiliate network. Reporting to the Vice President, Veterans Services, you will be instrumental in ensuring the delivery of high-quality affiliate services in accordance with the requirements of our PCVRS contract. This is an exciting opportunity to lead a team of PCVRS Managers of Service Delivery Partners and contribute to the well-being of Veterans.



Responsibilities:

Strategic Leadership:

Provide strategic direction and leadership to the PCVRS Affiliate Network, ensuring alignment with the overall goals of the PCVRS program and Lifemark Health Group. Lead and mentor a team of leaders to optimize service delivery and enhance provider relationships. Facilitate and drive effective communication and cooperation among diverse teams to achieve shared organizational goals and enhance overall productivity.

Relationship Management:

Develop, manage, and nurture strong collaborative working relationships with Affiliates, PCVRS team members, and Lifemark clinic operational team members.

Contract and Compliance:

Maintain a strong working knowledge of the PCVRS contract, SOPs, Affiliate IT systems, billing procedures, and processes to provide guidance to PCVRS Affiliate Managers and affiliate clinics/providers.

Business Development:

Administration and organization of business development activities, including identifying new opportunities with both existing and new partners.

Financial Oversight:

Review financials and other business performance indicators on a regular basis to ensure all targets are being met.

Performance Monitoring:

Review performance KPIs regularly to ensure the program is delivering on SLAs as required.

Team Management:

Effectively manage direct report team members, including providing regular performance feedback, complaint management, and contract terminations.

Onboarding and Training:

Oversee the initial onboarding, data collection, and system training for all new PCVRS Affiliate clinics.

Training Development:

Lead the development, coordination, and distribution of materials, resources, training, or educational seminars as required.

Network Expansion:

Work directly with clinic/provider Affiliates from pipeline management to securing affiliate contracts to meet demand for required services.

Affiliate Communication:

Meet with Affiliates in support of program deliverables and ensure all documentation regarding the contract and relationship is up to date and on file.

System Improvement:

Collaborate with Lifemark's IT and Business Analytics teams to improve the ACMS IT system that supports the network.

Business Operations Improvement:

Identify opportunities for operational efficiencies and develop, implement and refine standard operating procedures

Performance Support:

Work with PCVRS MSDP to deliver Monthly Affiliate Scorecards, highlighting strengths, trends, and any performance issues.

Quality Assurance:

Collaborate with PCVRS and Lifemark Leadership to provide affiliate quality assurance, including monitoring satisfaction/feedback and referral trends.

Complaint Issue Resolution:

Support the reporting, investigation, and resolution of PCVRS-related complaints or concerns.


Qualifications:

Bachelor's degree in a related field (e.g., Healthcare Administration, Business Administration). Proven experience in managing and developing affiliate networks, preferably within the healthcare industry. A minimum of 3 years of management experience preferred. Strong understanding of contract management and compliance requirements. Excellent leadership and team management skills. Exceptional communication, interpersonal, and relationship-building skills. Strong analytical and problem-solving abilities. Proficiency in Microsoft Office Suite and other relevant software applications. Experience working with Veterans or in a military-related environment is an asset.

Why Join Lifemark?

Competitive salary and benefits package. Opportunity to make a significant impact on the lives of Veterans. Collaborative and supportive work environment. Opportunities for professional growth and development. Be part of a company that is dedicated to providing compassionate, client-centered care.

To Apply:

If you are a passionate and results-oriented leader with a commitment to excellence, we encourage you to apply! Please submit your resume and cover letter outlining your qualifications and experience.



Lifemark Health Group is an equal opportunity employer and values diversity in the workplace. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca