Job Description

\xe2\x80\x8bJob category: Customer service
Job posting ID: 5155

\xe2\x80\x8bEmployment status: Temporary part-time
Position\'s anticipated start date: 2023-11-20
Position\'s anticipated end date: 2024-03-24
Possible schedule/FTE: 0.80

Classification: HEU 180
Salary/Rate of pay: Grid 11 - $23.83

Application deadline: 2023-11-09
Please save a copy of the job posting, once the application deadline has passed, it will no longer be available.

Do you currently work for Canadian Blood Services? All employees must apply via the .

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada\'s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Temporary part-time Donor Services Representative to join our dynamic Donor Centre team.

The Donor Centre team is responsible for supporting Canadian Blood Services by collecting donor blood in a safe manner to enable safe products which save lives every day. In this role, you will be providing excellent customer service by greeting donors, confirming appointments, rebooking donors at events, and serving potential donors.

Formula for success

• Your superb communication and people skills are vital to this role as you will play an integral part in building and promoting a positive donor experience and encouraging donations.
• Your interpersonal skills will allow you to work in a diverse team environment, working together to ensure a successful donor centre event.
• Calling on your organization skills and attention to detail, you will ensure the workstation is ready and working properly to support the donor centre. This includes getting the computer and printer ready, ensuring the appointment schedule is printed and updating the booking system online.
• [At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use].

Desired education and skills

• Completion of Grade 12 or an equivalent combination of education, training and experience
• Ability to type 35 W.P.M.
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to perform the duties of the position
• Ability to organize work
• Ability to operate related equipment, including computers and related software

What we offer you

• 8% in lieu of vacation.
• 5% in lieu of holidays.
• Premiums paid according to the collective agreement.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This is a float position, start and stop times will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays. Two consecutive rest days as per schedule.
• Travel will be required for mobile events and transportation will be provided by Canadian Blood Services.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada\'s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Applicants who require accommodation should discuss their needs with us.

Canadian Blood Services