Job Description

Canadian Blood Services is looking for a Donor Service Representative to join our dynamic Donor Relations team in Saint John, New Brunswick.

\xe2\x80\x8bJob category: Customer service
Job posting ID: 4289

\xe2\x80\x8bEmployment status: Regular part-time

Classification: CUPE 2069
Salary/Rate of pay: $22.0232

Application deadline: 2023-04-11

Do you currently work for Canadian Blood Services? All employees must apply via the .

Somewhere in Canada there\xe2\x80\x99s a life you can save.

Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.

Join Canada\xe2\x80\x99s Lifeline and make a meaningful difference every day.

In this role, you will be providing excellent customer service by greeting, confirming appointments and rebooking donors at the Donor Centre \xe2\x80\x93 Aptitude in customer service is imperative! Communication skills and ability to cope under pressure are essential to succeed in this role.

Key responsibilities include:

• Serves donors and the public attending donor clinics by responding to inquiries and concerns regarding wait times, donation frequency, accommodation of walk-ins, etc. in accordance with defined processes
• Promotes campaigns, challenges and future events to donors and public
• Maintains work area and handles equipment related to appointment management
• Responsible for ABO typing at \'What\'s Your Type\' events. Give key messaging around blood donation and encourage participants to become regular blood donors
• Performs other departmental duties as assigned

Required Skills:

• Completion of Grade 12 or an equivalent combination of education, training and experience
• Ability to type 35 W.P.M.
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Physical ability to perform the duties of the position
• Ability to organize work
• Ability to operate related equipment, including computers and related software

Benefits:

• Defined Benefits Pension Plan
• Employee discounts, wellness program, and much more

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada\xe2\x80\x99s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

To protect the health and safety of its employees, all Canadian Blood Services\xe2\x80\x99 employees are required to be fully vaccinated (COVID-19 vaccine doses as approved by Health Canada), subject to any medical or other human rights grounds. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.

If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.

Canadian Blood Services