Job Description

Canadian Blood Services is looking for a Donor Centre Supervisor to join our dynamic Donor Relations & Collections ATL team in Charlottetown.
Job category: Supervisory and management
Job posting ID: 4364
Employment status: Regular full-time
Classification: PTS/MGT/IT B
Salary/Rate of pay: starting at $72,339
Application deadline: 2023-04-21
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.
Somewhere in Canada there\xe2\x80\x99s a life you can save.
Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.
Join Canada\xe2\x80\x99s Lifeline and make a meaningful difference every day.
About the role In this role, you will be responsible for managing the planning, preparation, implementation, and evaluation of assigned Centres and for controlling all collection activities and resources at those Centres. You will manage all Donor Centre staff and volunteers involved in permanent Centre events and support occassional mobile events for NS/NB , have full accountability for a group of assigned direct reports and attend Donor Centre events.

• 
  Ensures optimal clinic flow, a high level of customer service and compliance with Canadian Blood Services policies and procedures, including those related to health and safety.
• Ensures staff perform duties in an effective, efficient and professional manner.
• Staff recruitment, including interviewing and hiring.
• All aspects of performance management including progressive discipline as required.
• Ensures each Centre is planned, organized and managed to provide for safe, efficient and cost-effective blood collection.
• Ensures the needs of the donor, volunteer and the public are met.
• Provides timely communication to staff, prompt follow up for donor and staff concerns and responds to on site media inquiries.

Qualifications:

• 
  Post-secondary level education in relevant discipline from a recognized academic institution in a health sciences discipline.
• Proven leadership ability is essential and a minimum of 3 years of supervisory experience is preferred.
• Previous experience in a blood collection, regulatory and continuous quality improvement environments is an asset.
• Experience in plateletpheresis and autologous programs would be considered an asset.

Demonstrated Knowledge, Skills and Abilities:

• 
  Excellent interpersonal and communication skills, oral and written, in English are essential.
• Demonstrated effective problem-solving skills, the ability to take initiative.
• The ability to build teams, a passion for achieving results and a commitment to customer service excellence are required.
• Must possess a valid driver\xe2\x80\x99s license and have access to a vehicle for travel to clinic locations.
• Must be available to travel occassionally to NS/NB to support mobile clinics
• Must be available to work variable shifts - days, evenings, and weekends.

Benefits:

• 
  Up to 6% performance award opportunity.
• Comprehensive group dental and health benefits.
• Defined benefits pension plan.
• Employee discounts, wellness programs and professional advancement opportunities.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada\xe2\x80\x99s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.
If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.