Job Description

ABOUT US
Siloam Mission is a Christian-based non-profit service organization for Manitobans who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions, or trauma. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing, and a variety of healing, support, and recovery services to help people transform their own lives and reach their full potential.
What matters to you?
Being in a work culture that operates out of their core values of HEART (holistic, equity, altruism, relationships, and truth and reconciliation) - embracing diversity, promoting equality and inclusion.
Job Summary
Donor Care brings the voice of our donors into the mission, and as such the Donor Care Representative is expected to build relationships with our donors through expressions of appreciation, handling donor questions and concerns, and stewarding their resources with the utmost professionalism and transparency. The Donor Care Representative is accountable for processing donations with speed and accuracy while maintaining the highest standard of confidentiality.
Key Duties and Responsibilities

• Handle, batch and process donations both monetary and non-monetary;
• Check completed batches, final post donations and update tracking controls;
• Issue tax receipts, and doing receipts corrections for donations when required;
• Ensure that information gathered on donor profiles are accurately entered and maintained in our database platform (DonorPerfect);
• Cultivate and build relationships with donors by ensuring they are thanked timely via calls, letters, emails etc.;
• Respond to incoming donor requests and resolve queries within the required time frames;
• Write hand-written cards and notes to donors;
• Reception coverage as required;
• Assist with hosting volunteers, making them feel welcome and organizing their tasks;
• Perform other duties and provide support as assigned;
• Understand the roles and responsibilities and positively influence and support the department and the organization in meeting objectives;

EDUCATION & EXPERIENCE

• A college diploma preferably in office administration/office management or a combination of education and experience;
• Previous reception or administrative experience preferred;

KNOWLEDGE/SKILLS/BEHAVIORS

• Exceptional telephone etiquette and communication (oral and written) skills;
• Strong computer skills and the ability to maintain accurate documentation and timely reporting;
• Outstanding attention to detail and organizational skills while coping with repetitive tasks;
• Be able to work independently and positively contribute to a team;
• Ability to work in a fast paced, high pressure professional environment;
• Skilled at prioritizing, multitasking and time management;
• Flexibility and adaptability to changing work environments;
• Ability to lift approximately 40 lbs for reception coverage;
• Demonstrated professionalism in the work place;
• Experience working with volunteers in a non-profit setting an asset;

RELATIONSHIP

• Frequent daily contact with donors by phone (inbound and outbound), email and in person;
• Some amount of in person interaction with members of the community who use our services;
• Working with development staff on an as-needed basis for special event support;

WORKING CONDITION

• Hours of Work: Monday - Friday (8:00 am - 4:30 pm)

• Seasonal term ending 27 Feb 2026
• Work is primarily in an office setting - long hours sitting at a desk in front of a computer and using the telephone;
• Reception duties may involve heavy lifting - up to 50 pounds - when receiving donations;

Workplace Health and Safety
The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow up reviews as a learning opportunity.

• Provides a safe environment by ensuring adherences to Workplace Safety and Health
• Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses.
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility's Fire, Disaster and Evacuation Plan.
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.

CONDITIONS OF EMPLOYMENT

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit https://www.winnipeg.ca/police/services/online-record-checks.
• The successful candidate must provide a satisfactory Adult Abuse Registry check. To obtain an Adult Abuse Registry application please visit: Province of Manitoba | Families | Adult and Child Abuse Registry (gov.mb.ca)

Siloam Mission Inc. promotes Employment Equity and is strongly committed to building a skilled and diverse workforce reflective of Canadian society. Therefore, we encourage candidates to voluntarily self-identify on their application if they are members of the underrepresented groups (women, Indigenous persons, a person with a disability, or a visible minority).
Wage: $17.43
Siloam Mission offers a competitive compensation package, including comprehensive health and dental benefits, a pension plan, paid time off, and additional wellness supports, as well as opportunities for professional growth and development. We follow a structured salary guide to ensure fair, equitable, and consistent compensation across our team, taking into account directly related experience and internal equity in all offers.
CLOSING DATE: 09 SEP 2025
Please include cover letter, resume, and three (3) work references for consideration. Note: we appreciate all that apply, however; only qualified candidates will be contacted for an interview.