Job Description

Donor Care Representative

"The best prescription I\'ve ever given is a wish."

- Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish\xc2\xae Canada

\xe2\x98\x86 What is Your Biggest Wish?

Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!

Make-A-Wish\xc2\xae Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child\'s wish to life because a wish is an integral part of a child\'s treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

\xe2\x80\x9cIt\'s been wonderful to have this wish to look forward to... It\'s wonderful to see [Rowan] with something that brings him pure joy after all he\'s been through and missed out on!\xe2\x80\x9d

-Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.

\xe2\x98\x86 What\'s In It For You?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment where you feel valued and inspired
• An attractive compensation package that includes group health and dental coverage (premiums are fully covered by the Foundation), a matching RRSP program as well as paid Wish Hours
• Annual vacation starting at three weeks & additional paid leaves
• Work/life balance and flexibility
• Hybrid working environment
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

Make-A-Wish\xc2\xae Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!

MISSION, VISION AND VALUES

Our mission is, together, we create life-changing wishes for children with critical illness.

Supported by our vision to grant the wish of every eligible child.

Our values are Child-Focused, Integrity, Impact, Innovation, and Community.

\xe2\x98\x86 Where You Come In

We are looking for a Donor Care Representative to join our team at Make-A-Wish Canada. This position supports the deposit of donations and entry of all constituent data accurately into applicable customer relationship systems. The Donor Care Representative will also ensure receipts, acknowledgements and other applicable stewardship communications are delivered in an accurate and timely manner. This role is responsible for providing excellent customer service by answering donor inquiries via phone and email.

This role is located in Edmonton and is a full-time, permanent, in-office (5 days per week) position.

\xe2\x98\x86 What You Will Do

• Opens donor mail, deposits and enters donations into applicable customer relationship systems.
• Responsible for accurate data entry and management into customer relationship management systems (Salesforce, Donor Drive, Crowd Change) as it relates to entering donations, updating payments, and updating/adding constituent records across Make-A-Wish Canada.
• Provides office administrative and logistical support to regional and chapter offices.
• Supports local in-person and virtual events and campaigns.
• Works closely with the Wish Advancement, Revenue Development, Finance and CRM teams, and works to triage Wish inquiries by phone, email and mail.
• Maintains positive and collaborative relationships with internal team members to ensure donations are accurately reviewed and completed in a timely manner.
• Facilitates the issuance of tax receipts (original/replacements), acknowledgement cards, and other stewardship communications.
• Maintains integrity of CRM system by complying with data integrity standards and policies.
• Additional duties will include supporting local in-person events and some logistical and administrative tasks.
• Other duties as assigned.

\xe2\x98\x86 What You Bring

• Post-Secondary education in a related field or equivalent training, education or work experience.
• Minimum 1-2 years of experience in a data entry environment is an asset.
• Minimum 1-2 years of customer service and administrative experience.
• Strong phone and email communication experience required.
• Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines.
• Exhibits exceptional customer service, communication, and problem-solving skills.
• Demonstrated experience with Salesforce or Raiser\'s Edge.
• Ability to manage large volumes of data entry on an ongoing basis.
• Effective written and verbal communication skills.
• Ability to handle highly confidential and sensitive information.
• Strong experience working with Microsoft Office applications required, especially Excel and Word.
• A clear Criminal Background Check required.
• Fully vaccinated against COVID-19 at least 14 days prior to their first day of work, subject to relevant accommodations or exemptions.
• Qualified internal candidates with at least 1 year of service at MAWC are welcome to apply.

\xe2\x98\x86 Your Work Environment

• Office work environment (5 days per week in-office) with occasional requirements to work outside of regular office hours.
• This position requires flexible working hours to ensure we manage donor inquiries across all time zones in Canada. Donor Care hours of operation are Monday to Friday, 8am to 7pm EST, and each member of the Donor Care team works 8 hours a day within that range.

Physical & Mental Effort

• Works under pressure of tight deadlines, with high volume workload, and with multiple demands and changing priorities.

\xe2\x98\x86 How To Apply \xe2\x98\x86

If everything you\'ve read so far sounds like you, we encourage you to apply now! The application deadline is July 10th, 2023, at 11:59pm ET.

Make-A-Wish\xc2\xae Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.

\xe2\x98\x86 Recruitment Process \xe2\x98\x86

We thank all applicants for their interest, however only those selected for an interview will be contacted.

\xc3\x98 Apply

\xc3\x98 Reviewed by Make-A-Wish Employee

\xc3\x98 Interview

\xc3\x98 Reference Check

\xc3\x98 Offer

\xc3\x98 Criminal Background Check

\xc3\x98 Start!

\xe2\x98\x86 About Make-a-Wish Canada \xe2\x98\x86

Since 1983, Make-A-Wish Canada has granted over 37,000 wishes across the country, over 1000 last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world\'s leading children\'s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.

\xe2\x98\x86 Join Our Online Community \xe2\x98\x86

For more information on how you can support Make-A-Wish\xc2\xae Canada or get involved please visit our website at .

Make-A-Wish Foundation