Job Description

Job title:

Donations Coordinator

Department:

Welcome Centre and Immigrant Services

Reports to:

Manager, Welcome Centre and Immigrant Services - Ajax and Team Lead, Ajax and Oshawa/Clarington Welcome Centre

Employment Status:

Full-time; contract (until March 31, 2026)

Hours of Work:

8:30am to 4:30pm

Job purpose

The Donations Coordinator is responsible for facilitating the connection between donors, partners, and clients by overseeing the receipt, processing, tracking, and distribution of donations. This role serves as the primary point of contact for all inquiries related to donation collection and distribution. In partnership with Outreach/Event Planning Worker and Volunteer Coordinator, the Donations Coordinator will also be responsible for planning and organizing donation drives, as well as orienting and training volunteers who support clients in accessing needed donations. The successful incumbent will lead and support donation-related initiatives across all CDCD's departments and programs by working collaboratively with teams throughout the agency.

Company Overview

Community Development Council Durham (CDCD) is an independent, not-for-profit social planning organization that has been working to enhance the quality of life for individuals, families and communities in Durham for over 55 years. We organize a variety of research, community development and social planning initiatives as well as administer and deliver front line social service programs. Please visit us at www.cdcd.org for more information.

Duties and responsibilities

Using client-centered, anti-oppression, anti-racism, trauma-informed, gender-based analysis plus+ and strength-based approaches, build relationships and establish rapport with existing community partners, vendors, clients, staff and key donors that support the work we do. Ensure the confidentiality and protection of sensitive information related to donors, community partners, vendors, and clients. Promote a high-functioning teamwork environment that is inclusive, harmonious, cooperative, efficient and productive. Participate in promoting a positive workplace culture through agency committee membership and departmental activities. Follow general directions and instructions from the Team Lead, Ajax and Oshawa/Clarington Welcome Centre.

Handle Donor Interactions:

Manage emails, calls, and processing of donor offerings. Respond to inquiries regarding donations, including collection and distribution requests. Prepare and send donor acknowledgments and communications (e.g., thank you letters/cards) in a timely manner. Research, identify, and solicit potential donors to secure support. Ensure professionalism and engagement when interacting with donors, partners and clients.

Coordinate and Manage Donations

Oversee and coordinate CDCD-wide donation processes, ensuring efficient and equitable distribution of donations and gifts. Lead various donation drives such as furniture, food, clothing, toys and back to school materials. Organize and manage the external storage unit for donations; sort, repackage, and organize items to ensure efficient storage and accessibility. Establish the donation program's capacity and workflow for soliciting, receiving, and distributing donations. Coordinate donation pick-ups/drop-offs and furniture delivery as needed. Understand the legal and tax implications of donations and maximize the benefits of different donation types.

Donation Event Planning and Fundraising:

Organize and manage events to generate financial and in-kind support for the organization, including activities such as auctions, raffles, wine tastings, golf tournaments, car washes, and bake sales. Collaborate with the Digital Marketing & Fundraising Coordinator, where applicable, to support and assist with fundraising initiatives that align with donation and client support goals. Assist in developing and implementing a comprehensive fundraising strategy, including donor relationships, donor materials, and appreciation events. Increase awareness of the organization by creating promotional materials, such as brochures, webpages and online content. Coordinate and manage donations and fundraising events, ensuring all details are properly executed. Collaborate with finance and management to ensure fundraising activities are financially sustainable and accurately reported.

Date Management and Reporting:

Maintain and update statistical and narrative data to create and submit funders and board reports. Manage and maintain donor, client and volunteer information.

Volunteer Training:

Assist with training volunteers to process donations and provide translation/interpretation services.

The job incumbent may be required to perform other duties as assigned.


Core Competencies

Valuing Diversity and Social Justice

Using an anti-oppression lens, supports and promotes an environment that holds opportunities for all, regardless of race, ancestry, colour, ethnic origin, citizenship, creed, religion, sex, sexual orientation, age, family status, or disability; fosters a climate of inclusion, where diverse thoughts are freely shared and integrated. Under social justice, all groups and individuals receive fair treatment and an equitable share of the benefits of society.

Culturally-Sensitive

Recognizing, understanding, and applying attitudes and practices that are sensitive to and appropriate for people with diverse cultural socioeconomic and educational backgrounds, and persons of all ages, genders, health statuses, sexual orientations and abilities.

Advocacy

Interventions such as speaking, writing, or acting in favour of a particular issue or cause, policy, or group of people. In the social services sector, advocacy is assumed to be in the public interest, whereas lobbying by a special interest group may or may not be in the public interest. Advocacy often aims to enhance the quality of life for disadvantaged groups such as individuals recently immigrating to Canada, persons with disabilities, the LGBT community, etc.

Community Participation

Procedures whereby members of a community participate directly in decision-making about developments that affect the community. It covers a spectrum of activities ranging from passive involvement in community life to intensive action-oriented participation in community development (including political initiatives and strategies).

Job-Specific Competencies

Client Service Orientation

Focus on understanding and meeting client's needs, makes extra effort to meet the needs of the client, and follows up on complaints/questions/requests.

Relationship Building and Partnering

Developing and maintaining positive relationships and partnerships. Builds relationships with clients by following through on commitments, respecting confidentiality, and demonstrating an interest in their specific challenges and needs.

Empathetic and Sensitive

Have a high degree of empathy and sensitivity to the needs of the clients, and ability to provide assistance to the clients with care and patience as necessary.

Interpersonal Understanding and Communication Skills

Desire/ability to understand others attitudes/interests/needs/feelings/nonverbal behavior, incorporating empathy, listening skills, and diagnostic understanding, understanding strengths/limitations of others. Communicates and interacts effectively with individuals and groups in the provision of professional services. Gives full attention to what other people are saying by being active listeners who value the opinions of their workers. Capable of using their communication skills to successfully gather information that they need. They are also people who are trusted and can build relationships with others.

Presentation Skills

Effective in a variety of formal and informal presentation settings; commands attention and manages group process during the presentation; is cognizant of audience response and able to adapt content and style accordingly.

Ability to work in a team environment and independently

Has a strong capability to work in a team environment and support the separate functions that make a team, as well as work on individual tasks that support that overall program.

Community Knowledge

Ability to express vast knowledge of the Durham Community, as well as knowledge in social, government, and community services.

Qualifications and Skills

Diploma or degree in Social Services, fundraising management, Marketing, Public Relations or related area of study. 4+ years working experience in settlement services, food bank or furniture bank, with focus on donations and/or volunteer coordination. Proven experience as a Fundraising Coordinator or similar role. Superior communication skills, oral and written proficiency in English. Proficiency to a second language, would be an asset. Outstanding project management skills. Knowledge of and sensitivity to the multicultural communities Knowledge of gender-based violence, anti-oppression principles and trauma-informed approaches. Strong computer literacy (i.e. word processing, databases, and email) and experience working in on-line environments with web-based tools

Additional Requirements

The Donations Coordinator will work out of an office environment and will also be required to assist with the physical handling of donations, including lifting items up to 20 lbs as needed. The Donations Coordinator will need to be flexible for evening and/or weekend meetings and events as required. A valid Ontario driver's license (Class G), use of a vehicle and insurance with the ability to work in a variety of settings is an asset. Successful candidate must provide an acceptable vulnerable sector check prior to commencing employment

APPLICATION PROCESS

: Applicants are requested to submit their resume and a cover letter stating salary expectations, while outlining their strengths, experience and aptitude to fulfill the position requirements.

Please submit applications to Donations Coordinator at:

https://communitydevelopmentcouncildurha.easyapply.co

CDCD thanks all applicants for their interest; however, only those asked for additional information and/or selected for an interview will be contacted.

CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver our mission.

CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.

As an employer, CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.