Job Description

Domain Architect, Customer Portfolio (Non-Union)

Mississauga

Full time, 35 hours/ week, Hybrid



At Alectra, we're not just about powering communities; we're about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.



What you'll do

The Domain Architect, Customer Portfolio is a critical role focused on the architectural design and strategic evolution of customer-centric systems. This includes Meter-to-Cash (M2C) platforms, customer engagement systems, and other technologies that enhance customer experience and drive operational excellence. The role is designed to ensure that technology initiatives align with organizational goals, enterprise architecture standards, and industry best practices.



This is a matrixed role with day-to-day leadership and formal reporting aligned to Product Management, and architectural direction provided through close partnership with Enterprise Architecture. The Domain Architect will lead the development of architectural strategies for the customer domain while ensuring seamless integration and alignment across enterprise systems.



Lead the development, design and maintenance of target state architecture for the Customer Portfolio, Meter-to-Cash, and Customer Experience domains. Ensure alignment with enterprise architecture standards, strategic goals, and regulatory compliance. Identify opportunities for technology modernization, including cloud adoption, enhanced integration, and system scalability. Embed architectural thinking into delivery: Partner with delivery and product teams to translate business needs into scalable, modern, and pragmatic solutions. Collaborate with product managers, business leads, and technical teams to define solution architecture for enhancements and initiatives. Define and document integration patterns and data flow designs between core systems. Oversee the domain architecture lifecycle, including strategy, design, transition, and optimization phases. Map business capabilities to systems and technologies within the domain to identify gaps and opportunities. Participate in architecture reviews, helping ensure adherence to security, compliance, and interoperability standards. Document current state systems and identify opportunities for modernization, automation, and process improvement. Familiar with EA modeling tools (e.g., Avolution ABACUS) to document architectures and ensure traceability across layers. Apply architectural principles related to security (RBAC, SoD), data governance, and cloud adoption. Contribute to or lead evaluation of new tools, modules, or platforms introduced within the Customer portfolio system landscape. Work with delivery teams and business analysts to provide architectural input during planning and execution phases. Participate in cross-functional working groups and contribute to architectural maturity across the product pillar. Contribute to initiatives that modernize legacy platforms, improve scalability, and simplify the Customer Portfolio technology landscape. Performs other duties as assigned.

Who you are

Education & Specialized Knowledge

Education & Specialized Knowledge

Bachelor's degree in computer science, Information Systems, Engineering, or a related field. Working toward or interest in certification (e.g., TOGAF, PMP, AWS, Azure) is an asset. Solid understanding of enterprise applications and integration patterns, with an ability to lead domain-level architecture. Familiarity with concepts in cloud platforms, data architecture, and security design. Strong understanding and exposure to Customer Portfolio functions and systems such as AMI, MDM, CC&B, CRM, CX, etc. Experience with architectural documentation and diagramming tools (e.g., Visio, Lucid chart, ArchiMate) preferred.

Experience

4-6 years of experience in IT solution delivery, business systems analysis, or enterprise systems, with exposure to Customer Portfolio systems. Strong expertise in Meter-to-Cash processes, customer engagement platforms, and utility operations. Proven track record of delivering customer-centric solutions in complex technical environments. Experience working on projects involving enterprise systems or multi-team delivery is preferred. Exposure to architecture principles and system road mapping is an asset.

Skills/Abilities/Competencies

Strong analytical and problem-solving capabilities. Clear communicator, able to translate between technical teams and business stakeholders. Ability to work with senior architects while building toward domain-level ownership and architectural leadership. Comfortable with ambiguity and collaborative decision-making in cross-functional environments. Organized, detail-oriented, and capable of juggling multiple priorities. Growth mindset with an interest in developing as a strategic architectural leader. Must hold and maintain a valid class "G" driver's license

Corporate Values and Conduct:

Demonstrate professional conduct and align with Alectra's core values of safety, teamwork, and customer focus.

Other Duties:

Perform additional tasks as assigned to support operational objectives



Where you will work



Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Who we are

As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety:

Stay aware, prevent risks and protect each other.

Respect:

Value everyone, act honestly and foster inclusion.

Customer Focus:

Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence:

Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation:

Drive growth by embracing change, creativity and continuous improvement.

Here's why Alectra might be your ideal workplace:

We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan - we offer a robust benefits package that supports you and your family. We invest in your career development. At Alectra, we care about our team's future through offering ongoing trainings, mentorship and learning opportunities. We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following: Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days. Disconnecting from work: We prioritize your well-being through our "Disconnect from Work" policy which ensures you can maintain a healthy work-life balance. Hybrid work environment: Based on operational requirements, we offer flexible working arrangements that include working remotely or on-site.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.



Ready to Apply?



If this sounds like you and gets you excited, we'd love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.

Please note:

We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.