Job Description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.


QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.


QuadReal: Excellence lives here.


www.quadreal.com


The Dockmaster Lead is responsible for the overall supervision, safety, and operational efficiency of Oakridge Park's loading dock facilities. This role oversees all dockmaster staff, ensures compliance with QuadReal's standards, supports tenant and vendor needs, and maintains a secure dock environment aligned with Oakridge Park's premium retail experience.

Dockmaster Lead - Oakridge Park

Location:

Vancouver, BC

Reports to:

Manager, Security & Life Safety

Key Duties & Responsibilities

Leadership & Team Oversight

+ Lead, supervise, and mentor all dockmaster staff, including Dock Operators and Flaggers.
+ Set performance objectives, track KPIs, and conduct regular team meetings.
+ Ensure adherence to company policies, quality standards, and training requirements.

Dock Operations

+ Oversee and maintain loading dock operations.
+ Enforce dock standards as outlined by policies and procedures.
+ Schedule and coordinate deliveries to minimize congestion.
+ Conduct weekly inspections of all equipment (overhead doors, levelers, compactors) and report deficiencies.

Access & Security

+ Maintain access control strategy by monitoring and documenting all couriers and delivery personnel entering the premises.
+ Work in close coordination with Security and Building Operations on an ongoing basis.

Tenant & Vendor Support

+ Respond promptly to tenant inquiries and service requests via QuadReal Connect.
+ Communicate directly and professionally with tenants, tenant managers, and service delivery drivers to resolve issues and ensure smooth operations.
+ Build and maintain positive relationships with all stakeholders to support operational excellence.
+ Assist with dock management, including waste removal, recycling, and e-waste programs.

Health & Safety

+ Conduct monthly health and safety checks for the loading dock.
+ Report any noted issues or hazards to the direct manager.

Other

+ Perform additional duties as assigned.

Experience & Qualifications

1-3 years in dock operations, logistics, or facilities management. Previous leadership experience in a fast-paced environment.

Skills

Strong organizational and time management skills. Ability to manage delivery schedules and enforce policies.

Leadership & Communication

Proven ability to supervise, train, and develop teams. Excellent communication skills for interacting with tenants, vendors, and internal staff. Ability to build positive relationships and resolve issues promptly.

Other

Comfortable using technology for scheduling and reporting. Physically able to inspect dock areas and equipment. Able to work under pressure and meet tight deadlines.
The expected annualized base salary range for this role is

$76,000-78,000.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.


QuadReal offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a defined contribution pension plan and paid time off.


#LI-TV1


#LI-Onsite


Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.


QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.