Job Description

Division Manager

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.

As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value:

Protect people first

Think steps ahead

Own what we do

Bring energy to challenges

Win with integrity, together

Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.

Role Summary:

Our GTA Branch is looking for a Division Manager to join the team to oversee all aspects of Fire Installation Sales and Operations for the Greater Toronto Area (GTA). This position reports directly to the Branch Manager.

Job Responsibilities:

Leadership & Team Management

Provide day-to-day leadership, mentorship, supervision, and training to all Fire Installation team members, including sales representatives. Set clear expectations for roles and responsibilities and ensure individual and team performance aligns with company standards. Monitor employee productivity levels and implement strategies to improve efficiency, quality, and overall team performance. Oversee staffing levels, make recommendations for hiring, and support onboarding of new team members.

Sales & Financial Performance

Manage and report on daily sales and operational performance metrics for the Fire Installation division. Promote and drive achievement of sales quotas and profitability targets; regularly review sales results and margins with the Branch Manager. Ensure the Fire Installation portion of the branch achieves targeted EBITA results. Promote and secure profitable contracts with attention to improving both quoted and actual project margins. Ensure all job costs are accurately recorded and support the collection of Accounts Receivable to minimize or eliminate bad debts. Review and approve sales quotations as required, ensuring pricing, scope, and terms align with company objectives.

Operational & Contract Management

Promote operational discipline and accuracy from proposal through project completion. Monitor and enforce appropriate contract language and ensure compliance with contract documentation requirements. Continuously review, monitor, and improve quote and project profitability. Ensure the timely, accurate, and proper flow of reports, documentation, and other paperwork from the Fire Installation team.

Customer Experience & Market Feedback

Implement and manage Market Feedback Analysis (MFA) processes to capture customer insights and identify improvement opportunities. Meet with customers, as needed, to address, mitigate, and resolve concerns or issues, ensuring high levels of customer satisfaction. Support sales representatives by attending site visits, walkthroughs, and customer meetings as required.

Reporting & Collaboration

Prepare and/or review periodic performance reports for the Fire Installation division, including sales, margin, productivity, and operational metrics. Assist the Branch Manager in ensuring financial statements, projections, forecasts, and regional reports related to Fire Installation are complete, accurate, and submitted on time. Work collaboratively with other departments (service, engineering, administration, etc.) to support overall branch performance.

Safety & Compliance

Promote and comply with all Company safety policies, procedures, and regulatory requirements. Ensure a safe working environment for all Fire Installation team members, including enforcing safe work practices and participating in incident investigations as required. Take responsibility for the safety of workers under your supervision and actively support a culture of safety and accountability.

Job Requirements:

5+ years of experience in fire installation, construction, or a related field, with at least 3 years in a supervisory or management role. Strong knowledge of fire protection systems, installation practices, and project execution. Demonstrated experience managing Profit & Loss elements, including revenue, margins, and EBITA. Proven track record in sales management or supporting sales teams in a technical or construction environment. Experience reading and interpreting contracts, specifications, and construction documents. Proficient in MS Office (Excel, Word, PowerPoint) and relevant CRM/ERP systems. Strong leadership, coaching, and conflict resolution skills. Excellent communication, negotiation, and customer relationship management skills. Working knowledge of codes and standards applicable to Ontario including Building and Fire codes, Electrical code, and applicable CAN/ULC, NFPA, and other standards desired Proficient computer skills (Office 365, Cloud, & other web-based app usage basics) Strong understanding of WIP reporting and Project financials Must have a valid driver's license with a good driving record

More about the position:

Self-driven and able to operate effectively with minimal supervision; motivated to contribute to a high performing team. Strong interpersonal skills with the ability to build and maintain effective working relationships. Results focused with solid business judgment and strong financial awareness. Flexible and able to adapt quickly to changing priorities and environments. Maintains composure and professionalism during conflict or high-pressure situations. Thinks analytically and uses data to inform decisions and optimize performance. Demonstrates integrity, professionalism, and sound ethical judgment at all times. Capable of managing multiple priorities in a fast-paced setting. Skilled at coaching, mentoring, and holding team members accountable in a fair, professional manner. Highly organized with the ability to work efficiently under pressure. Communicates clearly, confidently, and effectively in both written and verbal forms. Proactively identifies opportunities for improvement and takes initiative to drive positive change.

Our offerings include:

Competitive compensation and benefit package RRSP matching Employee Stock Purchase Plan Employee Discounts Learning and Development opportunities Reward and Recognition Program A culture of performance & accountability A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

Criminal Background Check Reference Check
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Job Types: Full-time, Permanent

Pay: From $100,000.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Employee stock purchase plan Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Vision care
Work Location: In person