Job Description

Position Summary:

Hours of Work: Team 2 -2:00 pm to 10:00 p.m. 5 days per week

Location: Lethbridge, Alberta

Job Purpose:

The Diversion Outreach Worker's main focus is addressing concerns within the community regarding individuals who are intoxicated and require access to emergency shelter services or other appropriate housing options. The Diversion Outreach Worker will liaison with emergency services and community businesses to mitigate problematic situations in the downtown area and other identified 'hot spots' in the community.

Supervision:

The Diversion Outreach Worker will receive supervision from the ICA Team Lead.

Service Orientation:

The Diversion Outreach Team will work in pairs of two and will work on an outreach basis to provide productive and meaningful transportation, identification of and when possible and appropriate, intervention with potential nuisances. Daily responsibilities of a Diversion Outreach worker will include, but not limited to the following:

Collaborate with community stakeholders such as, Lethbridge Regional Police Service Downtown Policing Unit, Emergency Medical Services, Lethbridge Shelter, medical professionals, Alberta Employment and Income, and the business community Locate individuals and map their locations throughout the downtown area Plan and execute alternatives to shelter use whenever safe and appropriate to do so Provide access to mental health and addictions screening, referrals for psychiatric consultation, mental health supports, and referrals to other community resources. Provide 'Warm Hand-offs' to Community LINKS Information and Referral Services to access Housing supports Work with a client focused approach, offering respect and empathy towards clients and their decisions Contribute constructively to the ongoing development of the team Participate in and make use of all available training and development opportunities Keep accurate records of activity and intakes, both electronically and written

Qualifications:

Completed post-secondary education from an accredited college or university with major course work in a related field

Previous work experience in a related field

Experience:

Work with high risk populations

Knowledge and experience in harm reduction strategies, crisis intervention, and therapeutic communication

Work with a variety of addiction and mental health services and supports across the continuum of care

Work in a face-paced environment with the ability to make quick decisions

Attributes and Skills:

Excellent interpersonal skills and a positive attitude

Ability to effectively liaison with various professionals, service providers, and clients

Ability to work well independently and as a team

Motivated, responsible, accountable, and mature

Able to think critically and problem solve creatively

Ability to prioritize workload and manage time effectively

Passionate about working with high risk populations

Knowledge of the Housing First Philosophy

Hours of Service:

Hours are 7:00 am - 10:00 pm Monday through Friday and 7:00 am - 7:00 pm Saturday's and Sunday's.

Target Group:

People that are street-involved and spend a significant amount of time on the street, in public places, or outdoors and have one or more of the following characteristics:

Experiencing homelessness

Home is not a place they can or desire to be

They are involved in street-based work

They have mental health and/or substance abuse issues

Their social connections are on the street

Hiring Requirements:

Current First aid/CPR

Current & Clear Criminal Record Check

Current & Clear Youth intervention Check

Class 4 Drives License

Job Type: Full-time

Pay: From $22.00 per hour

Education:

Secondary School (preferred)
Licence/Certification:

Class 4 Drivers License (preferred)
Work Location: In person