Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!
Great Benefits
Competitive salary and benefits package.
Defined-benefit pension plan.
Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life
and community.
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.
We are seeking an experienced District Support Representative to fill a permanent full-time position in the Morden Customer Service
Centre to provide a wide range of operational administrative support related to planning, dispatching, and customer service activities.
Responsibilities:
Monitor and use a variety of operational and technical systems (i.e. Banner, MWM, SAP, CSI, OMS, PowerOn, SFM, EGIS),
maps, service and infrastructure data to support and optimize performance and efficiency of operational workflow in
Distribution Operations & Maintenance. Monitor real-time performance of operational activities and adjust planned work schedules/assignments based on priority
requirements, real-time progress reports from field, understanding of electric and gas services, resource availability, and
technical considerations. Review and analyze field reports, maps, work orders, permits and service data to make decisions and provide actionable
insights to optimize and prioritize operational workflows, including during unplanned outage and emergency situations. Serve as a primary contact for troubleshooting real-time operational workflow issues, escalating more complex problems as
needed, and ensuring prompt resolution to minimize disruptions to operations. Plan, organize, dispatch and/or schedule work to CSC field staff based on understanding of type of service required,
distribution equipment and layout, material, job and labour requirements, operational policies and procedures utilizing
operational, work management and technical systems (Banner, MWM, SAP, CSI, OMS, PowerOn, SFM, EGIS) while
maintaining a high level of efficiency and accuracy. Maintain contact with field teams regarding scheduled and ongoing work, completion timeline and information. Answer
inquiries and assist with troubleshooting regarding job status and requirements, delivery dates, and resource requirements
from internal and external parties. Serve as a liaison to facilitate communication between departments including Work Management, Customer Engagement
Centre, Operations Support Services, Time and Expense, HR, IT, Customer Billing & Payments, Major Accounts, Energy
Services, Materials Management, Customer Metering TSOM, Electrical Codes and Standards and MHUS to ensure alignment of operational goals and timely completion of tasks. Provide
status updates and coordinate actions to maintain productivity and ensure efficient operations Ensure accurate and timely data entry and maintenance in operational systems (Banner, MWM, SAP, CSI, OMS, PowerOn,
SFM, EGIS) and manage data integrity across systems Responsible for technical application and exception error queues relating to Banner, SAP and MWM.
Analyze time and expense data, issue reports and respond to employee inquiries related to their time, expenses and benefits
ensuring adherence to applicable collective agreements and/or corporate policies.
Audit, reconcile, and investigate items related to Corporate Credit Cards.
Enter and maintain purchase requisitions, service entries, and goods receipts in SAP as well as travel and expense
management and FRC clothing management. Act as a liaison between Manitoba Hydro and external contractors in relation to
invoice management.
Process contractor/customer electrical wiring permits and schedule as required and/or in conjunction with a work order
Assist with mentoring and training junior staff and new OSRs, sharing best practices and operational knowledge to enhance
MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY
Reference Code: CO57083219-02
team performance.
Participate in the evaluation and implementation of system enhancements to standardize business processes, and alignment
with corporate goals and strategic initiatives.
Qualifications:
Grade 12 education and three years directly related experience.
OR Grade 12 education and completion of post-secondary courses related to Business Administration certificate, diploma or
equivalent plus two years directly related experience. Minimum one year of relevant experience with:
Banner, including thorough knowledge in creating new customer accounts, applying service rates, TLMS and creating and
closing service orders
SAP, working knowledge in HRMS, ZREGISTRY transactions.
Mobile Workforce Management (MWM), with working knowledge of job types, scheduling and time administration.
Strong interpersonal, customer service and communication skills.
Strong problem-solving skills, attention to detail and ability to manage multiple tasks under tight deadlines in an environment
with rapidly changing priorities.
Working knowledge in Microsoft Office products and operational management software and systems (i.e. CSI, OMS,
PowerOn, SFM, EGIS)
Demonstrated ability to initiate change in process, procedure, or operations to align with corporate goals and strategic
initiatives.
Broad knowledge of Distribution Operations & Maintenance (DO&M) operational processes and policies.
Familiar with Union Agreements and Corporate policies as they relate to Distribution Operations and Maintenance (DO&M).
Salary Range
Starting salary will be commensurate with qualifications and experience. The range for the classification is $29.12-$39.90 Hourly,
$55,796.78-$76,451.18 Annually.
Apply Now!
Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.
The deadline for applications is AUGUST 25, 2025.
We thank you for your interest and will contact you if you are selected for an interview.
This document is available in accessible formats upon request. Please let us know if you require any accommodations
during the recruitment process.
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Job Detail
Job Id
JD2563434
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Morden, MB, CA, Canada
Education
Not mentioned
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.