Job Description

Job Category: Branch Management
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JOB SUMMARY:
Securitas Canada is seeking an experienced and results-oriented District Manager to oversee security operations, client service, and workforce performance across multiple sites within the district. The District Manager will provide strong leadership to frontline and supervisory teams, ensuring service excellence, compliance with security standards, and alignment with client expectations. This role is accountable for driving operational efficiency, building client relationships, and fostering a culture of safety, integrity, and performance.
Distinguishing Characteristics:
Performs a variety of management functions for assigned account; may be assigned a rank, as defined by client contract. Does not perform Security Guard duties except on a limited, relief or emergency basis.
ESSENTIAL FUNCTIONS:
Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders.
Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development, and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches' employees and conducts disciplinary actions, as necessary.
Assists in development and administration of budget in relation to assigned account.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there are an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.
Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Guard site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.
Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues. 9. Performs tasks and duties of a similar nature and scope as required for assigned account.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
MINIMUM HIRING STANDARDS:

• Must be at least 18 years of age.

• Must have a reliable means of communication (i.e., pager or phone).

• Must have a reliable means of transportation (public or private).

• Must have the legal right to work in Canada.

• Must have the ability to speak, read, and write English and French in the province of Quebec.

• Must have a High School Diploma or GED.

• Must be willing to participate in the Company's pre-employment screening process, including background investigation.

Education/Experience:
Associate degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of education.
Competencies (as demonstrated through experience, training, and/or testing):

• If required for assigned accounts, must be able to meet and continue to meet any applicable licensing requirements for Security Guards.

• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.

• Knowledge of security operations and procedures.

• Knowledge of supervisory practices and procedures.

• Skill in staff supervision, including assigning work and providing training and discipline.

• Ability to provide positive direction and motivate performance.

• Understanding of a variety of security and safety devices and controls.

• Ability to track and maintain schedule assignments.

• Ability to maintain professional composure when dealing with unusual circumstances.

• Knowledge of business operations management and human resources administration.

• Use of personal computer and spreadsheet software.

• Ability to synthesize business/financial data and develop recommendations.

• Planning, organizing and leadership skills.

• Oral and written communications skills.

• Strong customer service and service delivery orientation.

• Ability to interact effectively at various social levels and across diverse cultures.

• Ability to be an effective leader and member of project teams.

• Ability to take initiative and achieve results.

• Ability to conduct multiple assignments concurrently.

• Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.

• Must undergo and meet company standards for background and reference checks and behavioral selection survey.

• Ability to manage multiple tasks concurrently.

• Managing and being exposed to sensitive and confidential information.

• May require regular use of vehicle and frequent travel in the performance of duties.

• Regular talking and hearing.

• Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.

• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.

• Close vision, distance vision, and ability to adjust focus.

• Conducting oral presentations and group meetings.

• Directing, motivating, training, coaching, and disciplining staff in a positive manner.

• Reading and analyzing reports and financial data, including related computer usage.

• Responding on an on-call basis to emergencies and incidents at all hours.

We thank all candidates for applying. Those selected for an interview will be contacted.
Securitas Canada celebrates diversity, and we welcome and encourage applications from the four designated groups: namely women, aboriginal people, visible minorities and persons with disabilities. Accommodations are available for applicants with disabilities throughout the recruitment process.
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About Us: Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team: Securitas Canada's Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Securitas Aviation's Mission:
Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Skills Required