Job Description

Description

• Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
• Ensures all franchise units are fully in compliance with brand standards for all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences. Follow up as required.
• Provides action plans with timing to resolve any system non-compliance and performs field audits for quality assurance.
• Provides training and advises franchisees on evaluating and reacting to financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, etc.
• Drives revenue growth by developing annual sales, marketing, and financial plans for each franchisee and corporate store in assigned area.
• Conducts business evaluations, tracks and facilitates progress by gathering and analyzing data, and makes recommendations, building commitment, and overcoming objections.
• Monitor the construction of new restaurants and liaison with the construction team to ensure opening schedules and timelines are met.
• Act as lead for conventions and other events, to include representing the brand, owning content, programming, and scheduling, and other logistics.
• Partner with Franchise Development team to identify open markets, interview and approve prospective buyers, and review business plans for current owners wishing to expand their business.

Requirements

• Minimum of 5+ years of experience in restaurant operations management, preferably in a franchise business model.
• A valid provincial drivers\' license.
• Ability to speak publicly, i.e., facilitation of workshops/ training sessions in large groups.
• Ability to work in a team and able to communicate effectively.
• Ability to think strategically in the midst of conflict; problem solve and adapt to challenging situations/ projects.
• Proficient in Microsoft Office; Excel, Outlook, Word.
• Experience in accounting principles to monitor costs, prepare budgets and analyze financial statements.
• Analytical ability to recognize business trends and opportunities for growth.
• Ability to work in a fast-paced environment and meet deadlines.
• Must be positive, pro-active and a self-starter.
• Possesses an overwhelming sense for \xe2\x80\x9cExceptional Customer Service\xe2\x80\x9d.

Education / Certification
Completion of a university degree or completion of a college degree in a related field, preferably business operations management, hospitality management or equivalent

Position Type

Permanent

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