Job Description

ABOUT YOU

As an E-commerce Fulfillment Supervisor, you will be responsible for overseeing the fulfillment operations within our e-commerce warehouse facility. Your primary focus will be on ensuring efficient order processing, accurate picking and packing, and timely shipment of products to customers. You will lead a team of fulfillment associates, providing guidance, training, and support to ensure operational excellence and customer satisfaction.

ABOUT THE ROLE

Supervise day-to-day fulfillment operations, including order picking, packing, shipping, and returns processing. Monitor and manage inventory levels to ensure sufficient stock availability for fulfilling customer orders while minimizing excess inventory. Develop and implement standard operating procedures (SOPs) to streamline fulfillment processes, improve efficiency, and maintain quality standards. Train and mentor fulfillment associates on proper procedures, safety protocols, and use of equipment, such as barcode scanners and packaging machinery. Implement performance metrics and key performance indicators (KPIs) to measure productivity, accuracy, and order turnaround times. Analyze fulfillment data and performance metrics to identify areas for improvement and implement process enhancements to optimize efficiency. Coordinate with other departments, such as purchasing, customer service, and transportation, to resolve order-related issues and ensure seamless order fulfillment. Oversee the maintenance and calibration of fulfillment equipment and machinery to ensure proper functionality and safety compliance. Ensure compliance with company policies, procedures, and regulatory requirements related to e-commerce fulfillment operations. Collaborate with IT and warehouse management system (WMS) administrators to troubleshoot technical issues and optimize system functionality. Implement and enforce safety protocols and best practices to maintain a safe work environment for fulfillment associates. Stay informed about industry trends, best practices, and emerging technologies in e-commerce fulfillment and logistics.

MUST HAVES

Proven experience in fulfillment operations, preferably within an e-commerce or retail environment. Strong leadership skills with the ability to motivate and develop a team. Excellent organizational and time management abilities. Proficiency in using warehouse management systems (WMS) and other fulfillment software. Ability to analyze data and interpret performance metrics to drive operational improvements. Effective communication skills, both verbal and written. Problem-solving mindset with a focus on continuous improvement. Flexibility to work occasional evenings, weekends, or holidays as needed in a fast-paced e-commerce environment.
Job Type: Full-time

Benefits:

Dental care Extended health care On-site parking Paid time off Store discount
Ability to commute/relocate:

Scarborough, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:

Leadership: 2 years (preferred)
Work Location: In person