Job Description

Job Overview

We are seeking a highly organized and efficient person to join our team. The ideal candidate will be responsible for coordinating schedules, managing communication, and ensuring smooth operations across various departments. This role requires excellent multitasking abilities, strong communication skills, and proficiency with office software. The Dispatcher plays a vital part in maintaining customer satisfaction and operational efficiency within our organization. Sales skills over the phone is a must.

Duties

Answer multi-line phone systems promptly and professionally, providing exceptional customer service and support Schedule and dispatch service technicians or delivery personnel based on priority and availability Manage data entry tasks accurately using QuickBooks, Microsoft Office, and Google Workspace applications Maintain organized filing systems for dispatch records, invoices, and client information Assist with front desk responsibilities including greeting visitors and handling administrative inquiries Coordinate with team members to ensure timely completion of tasks and deliveries Proofread communications for accuracy before dissemination to clients or staff Support bookkeeping and billing processes related to dispatch activities Provide customer support by addressing inquiries, resolving issues, and ensuring client satisfaction Maintain organizational records and assist with clerical duties such as filing, data management, and document proofreading

Skills

Proficiency in office software including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace Experience with QuickBooks or similar bookkeeping software is preferred Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Excellent communication skills with good phone etiquette and customer service experience Ability to handle data entry accurately with high attention to detail and typing proficiency Previous clerical or administrative experience, especially in a front desk or medical/dental office setting, is advantageous Familiarity with multi-line phone systems and scheduling software Strong computer skills including navigating various platforms and troubleshooting basic technical issues Ability to proofread documents for clarity and accuracy Experience in customer support roles demonstrating professionalism and problem-solving abilities
This position offers an engaging work environment where organizational skills are valued. The Dispatcher will be a key player in ensuring operational success through effective communication, scheduling, and administrative support.

Job Type: Full-time

Pay: $18.30-$25.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care On-site parking
Work Location: In person