to join our team. As a dispatcher, you will be the first point of contact for customers in need of roadside assistance or towing services. You'll coordinate the daily operations of our tow truck drivers to ensure prompt and efficient service delivery.
Key Responsibilities:
Answer incoming calls and respond to customer requests in a timely and professional manner
Dispatch tow trucks to service calls using dispatch software or radio communication
Communicate with drivers to monitor job progress and location updates
Maintain accurate records of all calls, dispatched jobs, and service times
Coordinate with law enforcement, motor clubs, and insurance companies when necessary
Handle customer inquiries, provide estimates, and resolve complaints or issues
Monitor driver routes to ensure efficiency and compliance with safety standards
Perform other administrative or support duties as needed
Requirements:
High school diploma or equivalent
Prior experience as a dispatcher (preferably in towing or transportation) is a plus
Excellent communication and customer service skills
Ability to stay calm and focused in high-pressure situations
Strong organizational skills and attention to detail
Familiarity with dispatch or GPS tracking software preferred
Must be able to work flexible hours, including nights, weekends, or holidays if required
Job Type: Full Time