Job Description

Job Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met efficiently and effectively. You will play a crucial role in managing customer inquiries related to transportation management systems, supply chain logistics, and freight operations.

Duties

Respond promptly to customer inquiries via phone and email, maintaining professional phone etiquette at all times. Utilize transportation management systems and programs to track shipments and manage customer orders. Assist in shipping and receiving processes, ensuring accuracy in data entry and documentation. Collaborate with internal teams to resolve issues related to supply chain and operations. Conduct analysis of customer data to identify trends and improve service delivery. Maintain organized records of customer interactions and transactions. Provide support for multi-line phone systems, ensuring efficient call handling and routing.

Skills

Proficiency in transportation management systems and familiarity with supply chain processes. Experience with trucking/ transport operations is a plus. Strong data entry skills with attention to detail for accurate record keeping. Excellent analysis skills to interpret data effectively. Knowledge of freight operations and shipping & receiving procedures. Outstanding communication skills, both verbal and written, to interact effectively with customers and team members. Ability to type efficiently while managing multiple tasks simultaneously on multi-line phone systems. Join us as we strive to deliver top-notch customer service while fostering a collaborative work environment that values your contributions!
Job Type: Full-time

Pay: $23.00 per hour

Expected hours: No less than 40 per week

Work Location: In person