Job Description

JOB DESCRIPTION

Field incoming emergency and non-emergency calls, assess needs, and provide initial assistance or information. Use telecommunication tools to send appropriate personnel, vehicles, or equipment to specific locations in response to calls or service requests. Track the status and location of trucks and assets to coordinate schedules, prioritize tasks, and respond to changes in real-time. Assist in answering drivers' inquiries Follow up with clients & work directly (over the phone) with customers by providing information, guidance, and reassurance to callers, especially in emergency situations. Handle administrative tasks & office works (i.e. phones, fax..) Organize documents, maintain filing system (updating index, creating, updating & forwarding files, etc..) Maintain detailed logs and records of calls, activities, and dispatch information in computer systems. Report serious complaints to the supervisor for guidance & assistance Assist other office staff as required

QUALIFICATIONS

One year related experience & specialized skills (loadlink, word, excel, database) Working knowledge of basic computer software & hardware Working knowledge of general office procedures Or an equivalent combination of training & experience

REQUIRED SKILLS

Attention to accuracy & detail Ability to work calmly under pressure Effective multi-tasking skills Ability to work well with others
Job Types: Full-time, Permanent

Pay: $20.00 per hour

Benefits:

Company events On-site parking
Education:

AEC / DEP or Skilled Trade Certificate (preferred)
Experience:

dispatch assistant: 2 years (preferred)
Work Location: In person