Job Description

W.S. Bell Cartage, is a leading transportation company committed to providing unparalleled customer service. Located in Kitchener, Ontario, our company is rooted in the family values of responsibility, quality and trust. We are looking for a Dispatcher Planner/Customer Service Representative to join our team. This position is for our day shift, hours of work are 8am to 5pm, Monday to Friday.

Key Responsibilities

- Serve as main point of contact to customers delivering a positive customer experience

- Serve as a main point of contact for drivers

- Provide superior customer service through organization, planning and prioritization of customer needs

- Maintain outstanding and mutually beneficial relationships with both customers and drivers

- Prepare and submit prompt customer spot and rate quotes

- Identify, select and negotiate to ensure customer needs are consistently met and exceeded

- Accurately complete order entry and customer contracts in Fleet Manager

- Provide accurate information to drivers for pickup and delivery assignments

- Track and trace shipments to provide necessary customer updates

- Coordinate all necessary paperwork with customers and drivers

- Resolve customer issues promptly, accurately and mutually

- Other projects and duties as required

Key Competencies

- Outstanding customer focus

- Strong attention to detail

- Excellent problem-solving capabilities

- Exceptional interpersonal, organizational and communication skills

- Excellent ability to prioritize and multi-task

- Strong work ethic

Qualifications

- 1+ years of experience in logistics, supply chain or US inbound dispatching

- College or University Degree preferred

- Flatbed / over-dimensional / dry van / reefer knowledge is an asset

- Knowledge of Fleet Manager and Loadlink is an asset

- Spanish / French language proficiency is an asset

Only those candidates who are best suited for this position will be contacted.

Benefits:

Extended health care Dental care Life insurance Vision care Vacation & paid time off On-site parking Casual dress Company events & social hours
Job Duties:

Answer incoming customer inquiries Collaborate with key stakeholders and teams to stay updated on new products, services, and policies Record and modify customer information within the database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested
Work Remotely

No
Job Duties:

Answer incoming customer inquiries Collaborate with key stakeholders and teams to stay updated on new products, services, and policies Record and modify customer information within the database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested
Work Remotely

No
Job Types: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Life insurance On-site parking Paid time off
Experience:

dispatching: 1 year (preferred)
Work Location: In person