Dispatcher/Call Taker Job in Yellow Cab Halifax

Dispatcher/call Taker

Halifax, NS, CA, Canada

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Job Description

Ideal candidate would be open availability as we operate 24/7. Different shifts would need to be covered from time to time

We are looking to hire 1-2 depending on flexibility. Hours would be 14 -16 hours if 2 staff is hired 7am-11pm availability and possible overnight coverage for vacation/sick time.

Candidates must be available for training which could be 2-3 weeks of 30-40 hours daytime.

What you'll need to succeed:

MUST HAVE LIVED IN HRM FOR MINIMUM OF 2YEARs. Need familiar with areas of HRM*

Utilize technology to effectively gather and respond to requests for information for managers, drivers and customers

Take ownership and is accountable until a problem is resolved

Makes difficult and time sensitive decisions to support business objectives and customer needs

Strong time management and problem-solving skills

Be a supervisor to call takers during shift.

Partner with drivers to assist with customers.

Perform other duties as required to support the overall team

Education and experience

Ability to listen and respond to customer inquiries Willingness to learn computer program and taxi business. 2-3 years customer service experience required Dispatch experience and overnight shift experience an asset Knowledge of HRM areas and communities required Ability to work well within a team environment Strong verbal and written communication skills Problem solving skills, strong analytical skills, excellent computer skills, attention to detail and effective time management
Job Type: Part-time

Pay: $17.50 per hour

Benefits:

Casual dress On-site parking
Application question(s):

How many years have you lived in HRM? (Cannot leave blank, application will be rejected if blank)
Education:

Secondary School (required)
Experience:

Computer skills: 1 year (preferred)
Language:

English (required)
Work Location: In person

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