Job Description

DescriptionOur client is looking for a full-time Dispatcher/Admin Assistant to join their team. This position will be responsible to respond to emergency and non-emergency calls for help and information while prioritizing and recognizing emergency requests.
Responsibilities:

• Take incoming customer calls, create work orders and triage to the appropriate technicians while maintaining the schedule.
• Establish customer rapport, encouraging repeat business and promoting the brand while provide a high level of customer service.
• Relay accurate information to technicians to ensure customer\'s issues are met and that they receive a quality customer experience.
• Debrief with technicians after completion of calls to determine action for follow-up.
• Review customer accounts and proactively reach out to offer maintenance services
• Provide timely, accurate job reports/invoices to our customers
• Keep customers updated on all pending and recommended work.
• Maintain technician on-call schedule.
• Ensuring customer files in database are updated and accurate.

• Casual dress
• Extended Health Benefits - we pay 100% of yours and your family\'s insurance premiums for extended health after successful completion of probation period
• On-site parking
• Paid time off
• Room for Advancement
• Training and Professional development opportunities

AppleOne