Job Description

About Us

Quality Appliance Repair is a locally owned and operated appliance repair company committed to providing top-tier service to our customers. We specialize in servicing a wide range of household appliances and pride ourselves on fast, reliable, and honest work. We're currently seeking a motivated, detail-oriented, and organized Dispatcher/Office Administrator to join our team and be the hub of our daily operations.

Full training will be provided, then the position will start as part-time and transitioning into full-time as our current dispatcher leaves. Some evening and weekends may be required. This is a Flexible Hybrid position, so a few days in the office and a few from home each week.

Job Summary

As a Dispatcher/Office Administrator, you'll play a vital role in our customer service and operational workflow. You will be responsible for scheduling service calls, dispatching technicians, managing incoming calls and emails, handling administrative tasks, and ensuring a smooth day-to-day office operation.

Your Responsibilities

Answer incoming customer calls and emails professionally Schedule and dispatch service appointments to technicians based on location and urgency Leave thorough notes regarding calls on appointments so everyone is on the same page Follow up with customers for service updates, feedback, or additional needs Maintain accurate records of service requests, parts orders, and technician schedules Perform general office duties including invoicing, parts ordering and tracking Provide administrative support to the management team as required

What We're Looking For

Fluent English is a must Experience in dispatching, scheduling, or customer service (preferred) Excellent communication and problem-solving skills Strong multitasking and time management abilities Highly organized with strong attention to detail Ability to remain calm and professional under pressure

Apply Now

Send your cover letter and resume to

candacew@calgaryappliance.com

We're hiring

immediately

- don't miss your chance to join a company that values your growth and hard work!

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Part-time

Pay: From $38,000.00 per year

Application question(s):

Are you familiar with the layout of Calgary and outlying towns?
Language:

Fluent English (preferred)
Work Location: In person