Job Description

Job Overview

We are seeking a dedicated and detail-oriented Dispatcher/Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing exceptional service to our clients while managing various aspects of transportation operations. The ideal candidate will possess strong communication skills and a solid understanding of logistics processes.

Duties

Respond promptly to customer inquiries via phone and email, ensuring high standards of phone etiquette. Utilize transportation management systems to track shipments and manage logistics effectively. Enter data accurately into our systems and maintaining attention to detail. Analyze customer needs and provide tailored solutions related to traffic control. Coordinate project timelines and meeting industry standards. Maintain effective communication with internal teams and external partners to resolve issues swiftly. Manage multi-line phone systems efficiently to handle high call volumes without compromising service quality.

Requirements

Proficiency in traffic control management systems Experience with Podio is preferred. Strong data entry skills with an emphasis on accuracy. Excellent analysis skills to evaluate customer requirements effectively. Exceptional communication skills, both verbal and written, with a focus on customer satisfaction. Ability to type efficiently while managing multiple tasks simultaneously. Previous experience in a customer service role is advantageous. Join us in delivering outstanding service while enhancing your career in the logistics industry!
Please submit your resume and our team will be in touch with you shortly.

Job Types: Full-time, Permanent

Pay: $18.00-$28.00 per hour

Benefits:

Company events On-site gym
Work Location: In person