Job Description

WHO WE ARE:

Commissionaires Victoria, the Islands and Yukon (CVIY) is Vancouver Island\xe2\x80\x99s largest security services company, with over 800 employees. CVIY is a locally owned and operated Not-For-Profit employer with 90% of revenues being returned to staff in the form of benefits, wages, and training. Founded in 1937 to provide meaningful employment opportunities for Veterans, we now employ persons of all backgrounds to protect Canada\xe2\x80\x99s critical infrastructures and contribute to the security and well-being of Canadians.

CVIY is proud to offer the best benefits in the industry along with opportunities for promotion within the company, as a community focused, equal opportunity employer.

Position Title: Dispatcher

Working schedule: Part Time to Full Time and On Call

Location: Security Operations Centre- Divisional Office- Victoria

Reports to: Client Services Manager

Status: Non-Union

JOB DUTIES AND RESPONSIBILITIES:

• React appropriately in terms of staffing requirements from both Site Supervisors and clients.
• Utilize our Commissionaires in the most effective and positive manner.
• Ensure Client Service Managers (CSMs) and Supervisors are kept up to date with all operational matters.
• Ensure Commissionaires receive appropriate post instructions when dispatched to a detachment.
• Respond to calls from Alarm Monitoring companies and dispatch the appropriate Mobile.
• Support our Clients by answering any questions with respect to their concerns.
• Monitor digital TrackTik reports.
• Schedule Commissionaires to sites/units under the control of the Operation Centre in TrackTik
• Confirm with the Commissionaires that have been scheduled to any of our sites, understand their duties and have the proper equipment for their shifts.
• Fill short notice requests for Commissionaires who have called in sick, no showed or have been removed from sites in ISE.
• Adhere to our Commissionaires safety through the StaySafe website, respond if necessary.
• Ensure that all Commissionaires have completed their Man-Check-ins, respond if necessary.
• Add, remove, accept, decline, and post all \xe2\x80\x9cLive Schedule\xe2\x80\x9d shifts.
• Ensure the Supervisors, Client Services Managers are included on all emails and advised of all directives before being put into action.
• Complete any other assignments as required.

REQUIRED QUALIFICATIONS / EXPERIENCE / KNOWLEDGE / SKILLS:

• Must have a valid BC Security License
• Must be able to work different shifts including days, afternoons and overnights.
• Must have a thorough working knowledge of Microsoft Office (preferable experience with Tracktik and ISE or similar systems).
• Must be able to build and maintain positive client and commissionaire relationships with superior customer service skills.
• Must have dispatch or scheduling experience.
• Must be able to multitask with a variety of competing deadlines and respond appropriately under pressure with a calm and steady demeanour.
• Must have a discreet and pleasant manner when dealing with Corps personnel, clients, and the public.
• Must have effective oral and written communication skills.
• Must have well developed typing and office procedure skills.
• Strong work ethic.

WHAT WE OFFER:

• Exclusive BMO mortgage rates, banking options, and more.
• Tuition bursary program.
• Company paid & free enhanced training options.
• Opportunities for advancement.
• Flexible work schedule \xe2\x80\x93 maximize work-life balance!
• Recognition programs.
• 5 Paid sick days and vacation time-off.
• Group-life, medical, dental, & vision coverage.
• Mental health supports and dedicated HR team.
• Free uniform and dry-cleaning reimbursement.
• BC Transit Pro Pass.
• Safety boot reimbursement.
• Personal protective equipment provided.
• RRSP contributions.
• Referral bonuses.
• And more!

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Commissionaires Victoria, The Islands And Yukon