Job Description

Location:

Vancouver, BC (Hybrid / In-Office)

Company:

Fix?It?Pros

Reports To:

President

About the Role

Fix?It?Pros is built on the

Three C's

: we're

Cheerful

,

Candid

, and

Can?Do

-- and we're looking for someone who lives and breathes that mindset.

We're on the hunt for a rock-solid Dispatcher / Scheduler / Project Manager -- the kind of person who keeps things calm, clear, and moving forward when the tools hit the fan. This role is best suited to someone who brings warmth, structure, and steady leadership to a fast-paced environment. Think: joyful but firm, organized but flexible, and a bit of a work mom to the guys in the field.

This is a key operational role responsible for making sure that jobs are booked, materials are ordered and delivered, customers feel heard, and our teams aren't running ragged. You'll be the behind-the-scenes quarterback that makes it all hum -- and yes, sometimes you'll need to talk a tech off the ledge, remind someone to take lunch, or firmly reschedule a job that's gotten off track.

Key Responsibilities

Customer & Job Coordination

Act as the first point of escalation for customer complaints -- respond with warmth, tact, and problem-solving. Schedule jobs once materials have arrived and crew availability is confirmed. Coordinate follow-up visits with customers, based on site issues or delays. Track job durations and investigate why jobs may have taken longer than expected -- flag these learnings for future quoting accuracy.

Materials Management & Logistics

Order materials from suppliers (e.g. Home Depot, Lowe's, local vendors) based on job scope and crew feedback. Coordinate with team members to ensure they have what they need, when they need it, without wasting hours running errands. Maintain an inventory of what's in storage and what needs to be replenished. Schedule timely pickups/deliveries of materials to job sites or crew members.

Team Support & Project Oversight

Keep tabs on job schedules, crew hours, and burnout indicators -- proactively adjust workloads to maintain morale. Act as a supportive, no-nonsense presence on the team: encourage, redirect, and rally the troops when needed. Communicate clearly with field techs to avoid confusion, reduce rework, and keep projects on track. Build trust with field teams by being organized, reliable, and responsive.

Process & Performance

Log performance issues, delays, and change orders for internal tracking and analysis. Look for patterns in job timelines, material costs, or customer issues that could inform better processes. Support the leadership team with project summaries, bottleneck alerts, and materials insights.

You're a Great Fit If You...

Are an experienced dispatcher, coordinator, or project manager (construction or trades experience a big plus). Have a warm, motherly energy but can deliver tough love when needed. Are joyful and unflappable -- especially when things go sideways. Are deeply organized and naturally follow up with people until things are done. Love working with tradespeople and understand how to support (and rein in) a jobsite crew. Understand the basics of how residential construction projects work -- and can hold your own in a conversation about materials, timelines, and scope creep. Are fluent with scheduling tools, inventory tracking, and common apps (we use Jobber).

Nice to Have

Experience with Jobber, Buildertrend, or similar platforms Previous work in a handyman, construction, or renovation environment A background in customer service or operations coordination Bonus points if you've raised a few grown kids or managed a team of stubborn tradespeople

Position Type

Full-time Monday to Friday (occasional after-hours coordination may be required)

Why Work with Fix?It?Pros?

We're not your average handyman service. We pride ourselves on being Cheerful, Can?Do, and Candid, and we believe in taking great care of our clients -- and our team. You'll work with good people who do great work and support each other along the way.

Job Type: Full-time

Pay: From $70,000.00 per year

Ability to commute/relocate:

Vancouver, BC V5Y 1N3: reliably commute or plan to relocate before starting work (preferred)
Experience:

Home Service: 10 years (required)
Work Location: Hybrid remote in Vancouver, BC V5Y 1N3