Job Description

Why work for Lafarge?:


As the global leader in innovative and sustainable building materials, we?re committed to shaping a greener, smarter and healthier world. At Lafarge Canada Inc., safety comes first, collaboration matters and diversity is celebrated with people who share our desire to continually make our materials better.


Do you have the drive, the skills, and the passion to join us?


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Overview:


Execute, implement and review systems, structures, processes and strategic goals for divisional logistics and customer service. Facilitate co-ordination, communication and alignment of such with sales administration, sales and marketing and customer service. Responsibilities:


Safety:

• Follows and ensures full compliance with Health & Safety policies and procedures.
• Ensures all contracts and project site meet the Lafarge safety policy requirements for our employee?s safety.

Customers service and delivery planning:

• Ensure excellent customer service by providing customer support i.e. respond to inquiries, provide alternatives.
• Plan deliveries both for Lafarge and sub-contractors (Broakers).
• Maximise fleet usage.
• Monitor internal performance controls (KPIs).
• Responsible for the assignment and/or re-assignment of drivers.
• Management of work and lunch breaks.
• Resolve and diffuse complaints utilizing the Improvement Report, redirecting where appropriate

Performance :

• Monitor and track hauler performance, arrival times, loads per day and overall customer satisfaction.
• Produce various delivery performance reports by using available software systems, eg: GPS, etc. Input working hours into the Kronos time keeping system.
• Track hours the hours worked by the individual drivers.
• Identify potential problems or opportunities.
• Monitor production capacity

Orders and billing:

• Process customer orders and Ensure all orders are complete and accurate in detail
• Produce and issue billing for orders
• Track orders while monitoring demand, utilization and capacity while prioritizing work

Relationships with Others Jobs:

• The role reports directly to the Logistics Manager
• The dispatcher works closely with the logisitics team, the sales team and the plant management teams.

Specific Accountabilities:

• Responsible for final dispatching decisions and order clarification
• Sourcing and assignment of hauler for project work
• Ensure dispatch information is complete and accurate

Dimensions:

• Volume: 50,000 m3 to 200,000m3 annually
• Plants: 12
• Truck fleet: 135
• Indirect reports: 0
• Direct reports: 0

Qualifications:


Education and work experience:

• High School Diploma
• 3 to 5 years of dispatch experience

Knowledge and Skills

• Analytical skills
• Setting priorities
• Communication skills
• Team player
• Sense of urgency
• Punctual
• Leadership
• Proactive
• Flexible

Job-Specific Competency Profile (Lominger):

• Action oriented
• Dealing with ambiguity
• Drive for results
• Conflict Management
• Customer Focus
• Problem solving

LafargeHolcim:


As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are passionate, driven by curiosity and keen to grow, learn, develop and thrive in our high-performance culture.


Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.


We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.


Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.